Technical Support Specialist - Work remote worldwide, no experience needed.
Description
The House of Mercier is proud to offer an exciting opportunity for individuals looking to start their careers in technology! We are seeking a Technical Support Specialist to join our team, where you can work remotely from anywhere in the world. No prior experience is required for this entry-level position; we believe in nurturing talent and providing comprehensive training to all our team members. In this role, you will assist clients with their technical queries and issues, helping to ensure a seamless experience with our products and services. Your contribution will be vital in maintaining client satisfaction and enhancing our reputation for excellent support.
Key Responsibilities
- Respond to customer inquiries through email, chat, and phone with friendliness and professionalism.
- Diagnose and troubleshoot customer issues, offering effective solutions and guidance.
- Guide clients through simple technical procedures, ensuring they feel supported.
- Document all interactions in our support system for tracking and improvement purposes.
- Engage in continuous learning about our offerings to provide informed assistance.
- Collaborate with team members to share knowledge and improve service delivery.
- Assist in managing the support ticketing system efficiently.
Requirements
- Excellent communication skills (written and verbal).
- A genuine desire to help others and provide outstanding customer service.
- Basic familiarity with computer hardware and software.
- A strong willingness to learn and adapt to new technologies.
- Good problem-solving skills and attention to detail.
- Access to a computer and reliable internet connection.
- Ability to manage time effectively when working independently.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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