Polish Speaking Customer Service for International Airline - Remote in Greece
Description
Patrique Mercier Recruitment is a prominent agency dedicated to connecting talented candidates with exciting job opportunities across Greece. We are currently seeking a Polish Speaking Customer Service representative for an International Airline in a remote role based in Greece. This position is ideal for individuals who are passionate about travel and delivering exceptional customer service. In this role, you will assist Polish-speaking customers with inquiries regarding flight information, bookings, and travel policies, ensuring that every interaction reflects the high standards of the airline. If you're looking for a rewarding opportunity to use your language skills in a dynamic environment while working from home, we encourage you to apply!
Responsibilities
- Provide outstanding customer service through phone, email, and chat communications.
- Assist customers with inquiries related to flight bookings, cancellations, and travel-related questions.
- Resolve customer issues and complaints efficiently and courteously.
- Provide accurate information about airline policies, services, and promotions.
- Document customer interactions thoroughly in the CRM system.
- Collaborate with colleagues to enhance overall customer satisfaction and service efficiency.
Requirements
- Fluency in Polish (both spoken and written) is essential.
- Strong communication and interpersonal skills.
- Prior experience in customer service or a hospitality role is preferred.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work independently in a remote setting.
- A genuine interest in travel and knowledge of airline operations is advantageous.
- Proficient in using digital tools and customer management software.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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