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Nordic Speaking Customer Support Representatives for Luxury Jewelry - Greece

Description

The House of Mercier is delighted to announce an opening for Nordic Speaking Customer Support Representatives for our Luxury Jewelry division in Greece. In this prestigious role, you will serve as the primary point of contact for our esteemed Nordic-speaking clients, ensuring they receive exceptional service and support. If you have a genuine passion for luxury jewelry and are dedicated to providing outstanding customer service, we would love to meet you!


Responsibilities

  • Interact with Nordic-speaking customers through phone, email, and chat, offering personalized assistance and support.
  • Provide detailed information about our luxury jewelry collections, including features, pricing, and maintenance.
  • Help customers with inquiries regarding orders, shipping, and after-sales support.
  • Resolve customer issues and concerns promptly while maintaining a high level of professionalism.
  • Document customer interactions and feedback to drive improved service quality.
  • Collaborate with sales and marketing teams to promote special offerings and newly launched products.
  • Stay informed about industry trends and product knowledge to enhance customer interactions.

Requirements

  • Fluency in one or more Nordic languages (e.g., Swedish, Norwegian, Danish, or Finnish) and English, both written and spoken; knowledge of additional languages is a plus.
  • Prior experience in customer support, especially in the luxury goods or jewelry sectors, is highly advantageous.
  • Exceptional communication and interpersonal skills with a strong emphasis on creating positive customer experiences.
  • Strong problem-solving abilities and keen attention to detail.
  • Familiarity with CRM systems and standard customer service practices.
  • A genuine passion for luxury jewelry and knowledge of its market dynamics.
  • Able to work flexible hours, including weekends, to meet customer needs.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....
Apply for this job

TheHouseofMercier

Category

Customer Support

Employment type

Full-Time

Region

Europe

Location

Greece

Salary range

Prefer not to share

Posted

3 days ago

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