French Speaking Customer Experience Associate - Remote in Greece

Description

Patrique Mercier Recruitment is a leading recruitment agency focused on connecting talented individuals with exciting career opportunities in Greece. We are currently seeking a French Speaking Customer Experience Associate to join our remote team. In this vital role, you will be responsible for providing exceptional customer support to our French-speaking clients. Your fluency in French will be crucial in addressing customer inquiries, resolving issues, and ensuring a delightful experience. If you are passionate about delivering outstanding service and thrive in a flexible work environment, we would love to hear from you!


Responsibilities

  • Deliver exceptional customer service through various channels, including phone, email, and chat.
  • Respond to customer inquiries promptly and accurately, ensuring a high level of satisfaction.
  • Effectively handle customer complaints and resolve issues efficiently.
  • Assist customers in understanding products and troubleshooting any challenges they face.
  • Maintain detailed records of customer interactions for quality assurance and improvement.
  • Collaborate with teammates to share insights and enhance service delivery.
  • Stay informed about product updates and industry trends to provide knowledgeable support.

Requirements

  • Fluency in French (both written and spoken) is essential.
  • Excellent communication and interpersonal skills.
  • Previous experience in customer service or a related field is preferred.
  • Strong problem-solving skills and a customer-oriented approach.
  • Ability to work independently and effectively in a remote setting.
  • Familiarity with high-quality consumer products is a plus.
  • Proficiency in customer relationship management (CRM) systems and digital communication tools.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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