French Speaking Customer Service for International Airline - Remote in Greece

Description

Patrique Mercier Recruitment is a top recruitment agency dedicated to connecting candidates with outstanding job opportunities in Greece. We are currently seeking a French Speaking Customer Service representative for an International Airline for a remote position based in Greece. This role is ideal for individuals who are passionate about the aviation industry and boast exceptional customer service skills. As a key member of our team, you will assist French-speaking passengers with their inquiries, provide important flight information, and resolve any issues to ensure a smooth travel experience. If you thrive in fast-paced environments and are excited about helping travelers, this is the perfect opportunity for you to utilize your linguistic skills while working from the comfort of your home.


Responsibilities

  • Provide exceptional customer service through phone, email, and chat communications.
  • Assist customers with inquiries related to flight bookings, changes, and services.
  • Efficiently handle customer complaints and provide solutions in a timely manner.
  • Guide passengers through airline policies and procedures for clarity and understanding.
  • Deliver accurate information about flight schedules, promotions, and services.
  • Maintain organized records of customer interactions in the CRM system.
  • Collaborate with team members to enhance service quality and customer satisfaction.

Requirements

  • Fluency in French (both spoken and written) is essential.
  • Strong communication and interpersonal skills.
  • Prior experience in customer service, particularly within the travel or aviation sector, is preferred.
  • Excellent problem-solving abilities with a focus on customer satisfaction.
  • Ability to work independently and in a remote team environment.
  • Knowledge of airline operations and international travel regulations is a plus.
  • Proficient in using digital communication tools and customer management software.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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