Lead IT Operations

About us

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.

We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

About the Role

We are seeking an experienced and proactive Lead – IT Operations professional to join our team. This role is ideal for someone who thrives at the intersection of IT systems, automation, and end user experience. You will be responsible for building and scaling internal IT operations, automating lifecycle workflows (e.g., onboarding/offboarding), managing IT/SaaS assets, and driving adoption through training and usage analytics.

What would you do / key responsibilities

• Own and evolve internal IT operations, including automation of user lifecycle processes (onboarding, offboarding, transitions, access and identity managemnt ).
• Manage and maintain asset inventories (laptops, peripherals, software licenses, etc.).
• Implement and automate SaaS and endpoint management workflows across departments.
• Build automation scripts and tools using Python, Shell, or similar to streamline repetitive IT tasks.
• Partner with HR, Security, and Engineering to ensure seamless identity/access management and provisioning.
• Monitor and improve SaaS usage through analytics and optimization strategies.
• Develop and deliver internal IT enablement, documentation, and training sessions for end-users.
• Ensure compliance with internal policies and industry standards around access, data handling, and security.
• Troubleshoot and resolve complex IT issues spanning systems, network, and software.

Required Qualifications

• 6–10 years of progressive experience in IT operations, systems administration, or related roles.
• Proven & strong experience with automation platforms and lifecycle management (e.g., Workflows, JumpCloud, or similar).
• Deep understanding of SaaS and asset management (e.g., Google Workspace, Slack, Jira, Zenadmin, Intune, or equivalent).
• Experience building internal dashboards and usage analytics for tool adoption and optimization.
• Excellent documentation, communication, and training skills for cross-functional enablement.
• Strong problem-solving and troubleshooting mindset, with an eye for process improvement.

Preferred Qualifications

• Exposure to basic scripting/programming skills in Python, Shell, or Bash.
• Exposure to identity and access management (IAM) best practices.
• Experience in a fast-growing tech or SaaS environment.
• Knowledge of security practices for endpoint and SaaS management.
• Familiarity with ITSM tools and frameworks (Jira Service Management preferred).

What We Offer:

• High-impact role with the chance to play a key role in a rapidly growing company.
• Full autonomy in your role, with the flexibility to work in a hybrid environment.
• Work with a passionate, energetic, and diverse team.
• Competitive benefits, recognition programs, and career development opportunities.
• Attractive ESOPs, giving you a stake in the company’s success.
• Comprehensive health insurance coverage for you and your family’s well-being.
• Generous holiday policy.
• A company that genuinely invests in your professional success.

Equal Employment Opportunity

Multiplier is an equal opportunity employer. We value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.