Assistant to Head of Services

Make Your Mark at Patrianna

High Pace, High Growth, Real Impact.

At Patrianna, we’re growing fast—and we’re not slowing down. As our new Assistant to Head of Services, you’ll play a key role in keeping complex projects moving, people informed, and priorities clear. This is a high-visibility role for someone who thrives on structure, loves solving problems, and can bring people together to get things done.

What You’ll Be Doing

• Keep projects on track: Plan timelines, track progress, flag risks, and support delivery across a range of Customer Service and Player Ops initiatives.
  
  
• Build dashboards & reporting: Create clear, accurate reports and visual dashboards that give leadership real-time visibility on project health and team workload.
  
  
• Coordinate meetings: Own the rhythm of the projects—arrange meetings, circulate agendas, track actions, and ensure follow-ups don’t get lost.
  
  
• Be the go-to project link: Work directly with stakeholders across the business—Product, Tech, Marketing, and more—to coordinate workstreams and remove blockers.
  
  
• Own the comms: Make sure updates are shared clearly, meetings are purposeful, and everyone knows what’s happening next.
  
  
• Support the Head of CS/OPs: Help prioritise initiatives, monitor capacity, and drive continuous improvement across the team.
  
  

What You’ll Bring

We’re looking for someone who combines structure with people skills, and thrives in a fast-paced environment:

• Organised and detail-oriented – You keep things tidy, track multiple workstreams, and spot what others miss.
  
  
• Able to work well under pressure – You’re calm in the chaos and don’t let shifting priorities knock you off balance.
  
  
• Great people skills & emotional intelligence – You know how to read a room, build rapport, and work with all types of people.
  
  
• Logical thinker – You bring order to complexity and always look for clear, practical solutions.
  
  
• Proactive – You don’t wait for instructions—you take the lead and make things happen.
  
  

Experience in project coordination or operations support, ideally in fast-moving digital, gaming, or customer-facing environments, is a strong plus. Confidence with tools like Excel/Google Sheets, project tracking platforms (e.g. Asana, Monday.com), and creating dashboards will set you up for success.

What It’s Like Here

This role sits in a team where Customer Experience meets Operational Excellence. You’ll be joining a company that’s scaling fast—and we need people who can match that energy.

You’ll thrive here if…

• You grow faster with a team that’s always learning. You see every project as a chance to level up your skills.
  
  
• You value collaboration over ego. We don’t care about titles—we care about impact.
  
  
• You take ownership and accountability seriously. If something’s off track, you step in and fix it.
  
  
• You’re looking for purpose, not just a paycheck. You want your work to matter.
  
  
• You like flexibility and rewards that reflect your impact. We don’t believe in one-size-fits-all careers.
  
  

Who Might Not Love It

If you prefer working in a highly structured environment where priorities rarely shift, or if you like following a defined set of instructions rather than proactively shaping outcomes—this role might feel uncomfortable. We move fast, and we expect our people to move with us.

The Bottom Line

This is a great opportunity for a sharp, organised, and people-savvy project coordinator who’s ready to step into a high-growth role with real ownership, real pace, and real visibility.