Italian Speaking Customer Service for International Airline - Remote in Greece
Description
The House of Mercier is excited to present a fantastic opportunity for an Italian Speaking Customer Service Representative for an international airline, with the flexibility to work remotely from Greece. In this pivotal role, you will be the first point of contact for Italian-speaking customers, assisting them with travel inquiries, booking assistance, and any issues related to their flights. Your language skills and commitment to delivering top-notch customer service will contribute to creating delightful travel experiences for our clients. Join us and help travelers embark on their journeys with confidence!
Responsibilities
- Provide exceptional customer service to Italian-speaking clients via phone, email, and chat, addressing travel-related inquiries.
- Assist customers with flight bookings, changes, cancellations, and special requests.
- Resolve any issues regarding itineraries, delays, or customer concerns promptly and effectively.
- Document customer interactions thoroughly, ensuring timely follow-up on any outstanding issues.
- Collaborate with airline teams to gather information and resolve complex customer inquiries.
- Stay informed about airline policies, fare schedules, and travel regulations to provide accurate information to customers.
- Meet and exceed performance metrics related to customer satisfaction and response times.
Requirements
- Fluency in Italian and English, both written and spoken.
- Previous customer service experience, ideally in the travel or airline industry.
- Exceptional communication and interpersonal skills.
- Aptitude for managing and resolving customer complaints effectively.
- Proficiency with customer service software and booking systems.
- Strong organizational skills and attention to detail.
- Willingness to work flexible schedules, including weekends and holidays as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
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