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German Speaking Customer Service - Remote in Greece

Description

The House of Mercier is excited to offer a position for a German Speaking Customer Service Representative, available for remote work in Greece. This is a fantastic opportunity for individuals who are dedicated to delivering exemplary customer service while working from the comfort of their home. In this role, you will assist German-speaking customers with their inquiries, resolve issues, and ensure a seamless and satisfying experience with our products and services. Your language skills and customer-centric approach will be key in building strong relationships with our client base.


Responsibilities

  • Provide outstanding customer support to German-speaking clients via phone, email, and chat.
  • Assist customers with inquiries related to products, services, orders, and account management.
  • Troubleshoot and resolve customer issues promptly and efficiently.
  • Document customer interactions and feedback for future reference and service improvement.
  • Collaborate with internal teams to address complex inquiries and improve support processes.
  • Stay updated on products and services to deliver accurate information to customers.
  • Meet performance targets related to customer satisfaction and response times.

Requirements

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, preferably in a remote setting.
  • Strong communication and problem-solving skills.
  • Ability to empathize with customers and provide tailored solutions.
  • Technical proficiency with customer support tools and CRM systems.
  • Strong organizational skills with attention to detail.
  • Willingness to work flexible hours as needed, accommodating customer availability.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....
Apply for this job

TheHouseofMercier

Category

Customer Support

Employment type

Full-Time

Region

Europe

Location

Greece

Salary range

Prefer not to share

Posted

3 days ago

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