1. Home
  2. Remote Jobs
  3. German Speaking Customer Service For International Airline Remote In Greece

German Speaking Customer Service for International Airline - Remote in Greece

Description

The House of Mercier is excited to announce a remote opportunity for a German Speaking Customer Service Representative for an international airline, based in Greece. In this vital role, you will provide exceptional customer support to German-speaking clients, assisting them with inquiries related to their travel bookings, flight changes, and other travel arrangements. Your fluency in German and commitment to excellent service will be essential in ensuring a smooth and enjoyable travel experience for our clients. Join us in making every journey memorable, all from the comfort of your home!


Responsibilities

  • Serve as the primary point of contact for German-speaking customers via phone, email, and chat, providing exceptional support.
  • Assist customers with flight bookings, changes, cancellations, and special requests.
  • Troubleshoot and resolve any travel-related issues efficiently, including itinerary changes and refunds.
  • Document all customer interactions accurately and ensure timely follow-up on outstanding inquiries.
  • Collaborate with airline teams to gather information and resolve complex issues faced by customers.
  • Stay updated on airline policies, regulations, and fare structures to provide accurate information to clients.
  • Meet performance metrics related to customer satisfaction and response times.

Requirements

  • Fluency in German and English, both written and spoken.
  • Previous customer service experience, preferably in the travel or airline industry.
  • Strong communication and interpersonal skills.
  • Ability to handle and resolve customer complaints effectively.
  • Familiarity with customer service software and booking systems.
  • Strong organizational skills and attention to detail.
  • Flexibility to work remotely with varied shifts, including weekends and holidays as needed.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....
Apply for this job

TheHouseofMercier

Category

Customer Support

Employment type

Full-Time

Region

Europe

Location

Greece

Salary range

Prefer not to share

Posted

2 days ago

Similar Jobs