E-commerce Support Specialist - Work remote worldwide, no experience needed.
Description
The House of Mercier is thrilled to announce an exciting opportunity for the position of E-commerce Support Specialist, with the flexibility to work remotely from anywhere in the world! This entry-level role is designed for individuals who are eager to kickstart their careers in e-commerce, as no prior experience is required. As an E-commerce Support Specialist, you will play a vital role in assisting customers with their inquiries, ensuring they have a seamless and enjoyable online shopping experience.
Join our passionate and supportive team, dedicated to delivering exceptional service to our customers around the globe. We provide comprehensive training to equip you with the skills and knowledge necessary for success in this role. If you have a love for helping others, a desire to learn, and appreciate the convenience of working remotely, we encourage you to consider this opportunity!
Responsibilities
- Respond to customer queries via email, chat, and social media regarding orders, products, and services.
- Effectively resolve customer issues to ensure a high level of satisfaction.
- Guide customers through our online platform, offering support and assistance as needed.
- Assist with the processing of orders and management of returns in accordance with company policies.
- Gather and relay customer feedback to help improve our services.
- Participate in training sessions to stay knowledgeable about our products and best practices.
Requirements
- A strong willingness to learn about the e-commerce industry and a passion for customer service.
- Excellent communication skills, both verbal and written.
- Ability to work independently and manage your time efficiently in a remote setting.
- Basic digital literacy and familiarity with online shopping environments.
- A proactive and solution-oriented attitude when addressing customer concerns.
- Solid organizational skills to effectively handle multiple inquiries and tasks.
- Access to a reliable internet connection to support remote work capabilities.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
