Technical Support Specialist - Work remote worldwide, no experience needed.
Description
The House of Mercier is excited to offer an incredible opportunity for a Technical Support Specialist to join our remote team! This position allows you to work from anywhere in the world, providing you with flexibility and the chance to support clients globally. No previous experience is required, as we are dedicated to training and developing our talent.
In this role, you will be the primary support contact for our customers, assisting them with their technical challenges and ensuring their satisfaction with our products. You will have the chance to learn and grow while providing essential support that makes a difference in our clients' experiences.
Key Responsibilities:
- Respond to customer inquiries through email, chat, and phone while maintaining a high standard of customer service.
- Troubleshoot and resolve technical issues for customers in a timely manner.
- Guide customers through simple and complex technical processes.
- Document and record customer interactions and resolutions accurately.
- Participate in ongoing training to stay updated on product changes and enhancements.
- Collaborate with team members and contribute to improving the support process.
- Assist in maintaining the knowledge base by updating articles and FAQs.
Requirements
- Excellent communication skills, both written and verbal.
- A strong desire to help customers and address their technical needs.
- Basic knowledge of computers and troubleshooting techniques.
- A willingness to learn and adapt to new technologies.
- Attention to detail and a methodical approach to problem-solving.
- Access to a reliable internet connection and a personal computer.
- Ability to work independently and manage time effectively.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
