E-commerce Support Specialist - Work remote worldwide, no experience needed.
Description
The House of Mercier is excited to announce an exceptional opportunity for an E-commerce Support Specialist position, allowing you to work remotely from anywhere in the world! This role is perfect for those seeking to start their careers in e-commerce, as no prior experience is needed. As an E-commerce Support Specialist, you will serve as a vital point of contact for our customers, assisting them with their inquiries and ensuring they have a pleasant online shopping experience.
Join a passionate team dedicated to providing outstanding service to a diverse global customer base. We offer comprehensive training to help you develop all the necessary skills to excel in this position. If you are eager to learn, enjoy helping people, and appreciate the flexibility of remote work, we would love to have you on board!
Key Responsibilities
- Respond to customer inquiries through email, chat, and social media regarding orders, products, and services.
- Resolve customer issues efficiently and ensure a high level of satisfaction.
- Assist customers throughout their shopping journey on the platform by providing helpful guidance.
- Process orders and manage returns in compliance with company policies.
- Gather customer feedback and report on it to help improve our service delivery.
- Engage in training sessions to keep up-to-date with product knowledge and support techniques.
Requirements
- A strong desire to learn and grow in the e-commerce sector.
- Excellent verbal and written communication skills.
- Ability to work independently and efficiently in a remote setting.
- Basic computer proficiency and familiarity with online shopping platforms.
- A positive attitude towards helping customers and resolving issues.
- Strong organizational skills to handle multiple tasks and inquiries.
- A reliable internet connection to perform remote work duties.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
