E-commerce Support Specialist - Work remote worldwide, no experience needed.
Description
The House of Mercier is excited to offer a fantastic opportunity for the position of E-commerce Support Specialist, where you can work remotely from anywhere in the world! This entry-level role is perfect for individuals looking to enter the e-commerce industry, as no experience is necessary. As an E-commerce Support Specialist, you will be an essential part of our team, assisting customers with their inquiries and ensuring a smooth online shopping experience.
Join a dynamic group of professionals dedicated to providing exceptional support to our global clientele. We offer extensive training to help you develop your skills and knowledge. If you are eager to help others and appreciate the flexibility of remote work, we would love to see your application!
Key Responsibilities
- Handle customer inquiries through email, chat, and social media regarding their orders, products, and services.
- Resolve customer issues efficiently and effectively to ensure high satisfaction levels.
- Assist customers in navigating our e-commerce platform and provide technical support as needed.
- Process orders and manage returns per company policies.
- Gather customer feedback and communicate it to management for service improvement.
- Participate in ongoing training to enhance product knowledge and customer service skills.
Requirements
- Strong interest in e-commerce and a dedication to providing excellent customer service.
- Effective verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Basic computer skills and familiarity with online shopping platforms.
- A proactive attitude toward problem-solving and customer engagement.
- Organizational skills to handle multiple inquiries at the same time.
- Reliable internet connection to support remote working capabilities.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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