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Dutch Speaking Customer Support Representatives for Luxury Jewelry - Greece

Description

The House of Mercier is thrilled to announce an opening for Dutch Speaking Customer Support Representatives for our Luxury Jewelry division, based in Greece. In this prestigious role, you will provide exceptional service to our discerning Dutch-speaking clients, ensuring they receive the highest level of assistance and support. If you have a passion for luxury jewelry and a commitment to delivering outstanding customer experiences, we would love to hear from you!


Responsibilities

  • Interact with Dutch-speaking customers through phone, email, and chat, offering personalized assistance and solutions.
  • Provide comprehensive information about our luxury jewelry collections, including product details, pricing, and care advice.
  • Assist customers with inquiries regarding orders, shipping, and after-sales support.
  • Resolve customer issues and concerns with efficiency and professionalism.
  • Document customer interactions and feedback to help improve service quality.
  • Collaborate with sales and marketing teams to promote special offerings and newly launched products.
  • Stay updated on industry trends and product knowledge to enhance customer interactions.

Requirements

  • Fluency in Dutch and English, both written and spoken; knowledge of additional languages is an advantage.
  • Previous experience in customer support, especially in luxury goods or jewelry sectors, is highly desirable.
  • Exceptional communication and interpersonal skills with a strong emphasis on customer satisfaction.
  • Strong problem-solving abilities and keen attention to detail.
  • Familiarity with CRM systems and customer service best practices.
  • A genuine passion for luxury jewelry and knowledge of its market dynamics.
  • Able to work flexible hours, including weekends, to accommodate customer needs.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....
Apply for this job

TheHouseofMercier

Category

Customer Support

Employment type

Full-Time

Region

Europe

Location

Greece

Salary range

Prefer not to share

Posted

3 days ago

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