Dutch Speaking Customer Service for International Airline - Remote in Greece
Description
Patrique Mercier Recruitment is a premier recruitment agency focused on connecting candidates with exceptional job opportunities across Greece. We are currently seeking a Dutch Speaking Customer Service representative for an International Airline for a remote position based in Greece. This role is perfect for individuals who have a passion for travel, exceptional communication skills, and a commitment to providing outstanding customer service. As a representative for a distinguished airline, you will assist passengers in navigating their travel experiences, answer inquiries related to flights and bookings, and resolve any issues efficiently. Your fluency in Dutch will be crucial in ensuring that our Dutch-speaking customers receive the best possible support and information throughout their journey. If you are enthusiastic about helping others and enjoy being part of the dynamic travel industry, this role is for you!
Responsibilities
- Provide high-quality customer service through phone, email, and chat communications.
- Assist customers with inquiries regarding flights, bookings, and travel policies.
- Handle customer complaints efficiently and maintain a high level of professionalism.
- Guide passengers through airline processes and procedures to enhance their travel experience.
- Deliver accurate information about the airline's services, promotions, and policies.
- Maintain detailed records of customer interactions using the customer management system.
- Collaborate with team members to continually improve service quality and customer satisfaction.
Requirements
- Fluency in Dutch (both spoken and written) is essential.
- Excellent communication and interpersonal skills.
- Previous experience in customer service, particularly in the travel or aviation sector, is preferred.
- Strong problem-solving abilities and a focus on achieving customer satisfaction.
- Ability to work independently as well as collaboratively in a remote team environment.
- Understanding of airline procedures and basic travel regulations is an advantage.
- Proficiency in using digital tools and customer relationship management software.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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