Dutch Speaking Customer Service for High-End Coffee Machines - Remote in Greece
Description
Patrique Mercier Recruitment is a premier agency dedicated to connecting talented professionals with exciting opportunities throughout Greece. We are currently seeking a Dutch Speaking Customer Service representative for High-End Coffee Machines for a remote position in Greece. If you have a passion for exceptional customer service and a love for high-quality coffee, this role is the perfect fit for you! As a vital member of our team, you will provide outstanding support to customers via various communication channels, addressing inquiries and resolving issues related to our luxurious coffee machines. Your ability to communicate effectively in Dutch will be key in ensuring a seamless customer experience that reflects the quality of our products.
Responsibilities
- Offer exceptional customer service through phone, email, and chat communications.
- Assist customers with inquiries regarding high-end coffee machines and their features.
- Resolve any customer complaints and provide effective solutions.
- Educate customers on product setup, troubleshooting, and maintenance.
- Document customer interactions thoroughly in the CRM system.
- Collaborate with team members to continuously enhance service quality.
Requirements
- Fluency in Dutch (both spoken and written) is essential.
- Strong communication and interpersonal skills.
- Prior experience in customer service or a related field is preferred.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work efficiently in a remote environment.
- Knowledge of high-end consumer products, particularly coffee machines, is a plus.
- Proficient in using digital communication tools and customer management software.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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