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Czech Speaking Customer Service - Remote in Greece

Description

The House of Mercier is excited to announce a remote opportunity for a Czech Speaking Customer Service Representative, based in Greece. In this role, you will provide exceptional support to Czech-speaking customers, addressing their inquiries and assisting with their service needs. Your fluency in Czech and your commitment to delivering excellent customer service will play a vital role in ensuring customer satisfaction and loyalty. Join us in making a difference in our customers' experiences!


Responsibilities

  • Assist Czech-speaking customers through phone, email, and chat, providing knowledgeable support and resolving inquiries.
  • Handle various customer service requests, including product information, order management, and service issues.
  • Document customer interactions accurately and follow up on outstanding issues to ensure prompt resolution.
  • Collaborate with internal teams to escalate and resolve complex customer concerns efficiently.
  • Stay informed about products, services, and industry trends to provide accurate assistance.
  • Meet performance metrics related to customer satisfaction and response times.
  • Participate in training sessions to enhance your skills and product expertise.

Requirements

  • Fluency in Czech and English, both written and spoken.
  • Previous experience in customer service or related field preferred.
  • Strong communication and interpersonal skills.
  • Ability to problem-solve and manage customer complaints effectively.
  • Proficient in using customer service software and CRM systems.
  • Strong organizational skills and attention to detail.
  • Self-motivated and able to work effectively in a remote environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....
Apply for this job

TheHouseofMercier

Category

Customer Support

Employment type

Full-Time

Region

Europe

Location

Greece

Salary range

Prefer not to share

Posted

2 days ago

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