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Technical Support Specialist - Work remote worldwide, no experience needed.

Description

The House of Mercier is excited to announce a unique opportunity for a Technical Support Specialist to join our team! In this fully remote role, you will assist clients with their technical inquiries and issues from the comfort of your own home, regardless of your location in the world. This position is perfect for individuals seeking to enter the tech industry, as no previous experience is required. We will provide all necessary training and resources to help you thrive in this role as you become the go-to person for troubleshooting and support for our clients. At The House of Mercier, you will have the chance to enhance your skills, grow professionally, and be a part of a supportive team dedicated to client success.


Responsibilities

  • Respond to client queries promptly and professionally via email, chat, and phone.
  • Troubleshoot software and hardware issues, providing effective solutions.
  • Guide clients through step-by-step solutions, ensuring a positive experience.
  • Document support interactions and maintain accurate records of issues and resolutions.
  • Continuously learn about our services and products to better assist clients.
  • Collaborate with the technical team to improve overall support and service quality.
  • Monitor support ticketing system and manage issue escalation when necessary.

Requirements

  • Excellent verbal and written communication skills.
  • A willingness to learn and adapt in a fast-paced environment.
  • Basic understanding of computer systems and internet technologies.
  • Strong problem-solving abilities with a client-focused mindset.
  • Access to a stable internet connection and a personal computer.
  • Ability to work independently and manage time effectively.
  • Flexible availability to accommodate clients in various time zones.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan
Apply for this job

TheHouseofMercier

Category

Customer Support

Employment type

Full-Time

Region

Europe

Location

France

Salary range

Prefer not to share

Posted

1 day ago

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