Slovak Speaking Emergency Roadside Assistance - Remote in Greece
Description
The House of Mercier is looking for a Slovak Speaking Emergency Roadside Assistant to join our team remotely from Greece. In this vital role, you will provide immediate support and assistance to Slovak-speaking motorists facing roadside emergencies. Your dedication to excellent customer service and strong communication skills will ensure clients receive timely and compassionate help when they need it most. If you are driven to make a positive impact and excel in dynamic environments, we invite you to apply.
Responsibilities
- Respond promptly to emergency calls from Slovak-speaking clients in need of roadside assistance.
- Evaluate vehicle problems and deliver actionable guidance over the phone, aiding clients through troubleshooting or coordinating further assistance.
- Maintain empathetic communication, ensuring clients feel supported and informed throughout the assistance process.
- Document all service calls and actions taken per company procedures and standards.
- Work collaboratively with local service providers and emergency responders to facilitate swift assistance.
- Aim for high levels of customer satisfaction by providing dependable and efficient service.
- Stay informed about company policies, roadside assistance protocols, and relevant regulations to offer accurate support.
Requirements
- Fluency in Slovak and English, both written and spoken; knowledge of Greek is a plus.
- Previous experience in customer service, emergency assistance, or automotive services is preferred.
- Strong problem-solving and analytical skills.
- Excellent communication abilities with a customer-oriented approach.
- Ability to work independently and manage tasks efficiently in a remote environment.
- Proficient with digital tools and communication platforms.
- Willingness to work flexible hours, including evenings, weekends, and holidays as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
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