About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Platform Operations Analyst
About the Team
Payments are at the core of Gusto’s business. The Platform Operations Team is the foundation of financial trust at Gusto by safeguarding customer funds and ensuring accurate, transparent financial operations that support our customers and drive the company's growth. We achieve this by continuous process improvement, performing payment reconciliation and research exceptions in our payment system. As a Platform Operations Analyst, you will be responsible for executing and maintaining processes that help us operate at scale.
About you!
- You’re curious by nature and also passionate about Fintech and data driven solutions!
- You’re comfortable in a scrappy, fast-paced environment and feel confident standing up brand new processes.
- You don’t shy away from complex or ambiguous problems and are enthusiastic about establishing best practices across the organization.
- You are very analytical. You can investigate variances, identify trends, and surface errors/anomalies in large data sets.
- You are comfortable picking up new tools and deepening your Excel & SQL skills through self learning and on the job coaching.
Here’s what you’ll do day-to-day:
- Perform manual reconciliation and exceptions research to support customer queries and cross functional teams.
- Provide fast, accurate responses to complex support inquiries from partners
- Partner with internal and external teams to validate the accuracy of Gusto's financial data
- Develop a strong understanding of all aspects of the payment transaction lifecycle; from architecture, execution, reconciliations, and error resolution
- Identify, escalate, track, and resolve payment-related issues and discrepancies
- Collaborate with cross-functional teams to ensure efficient and accurate executions
- Execute and maintain processes that help the company operate at scale.
- Ensure that the payments infrastructure is operating efficiently and money is moving as expected
- Support reporting part of payment lifecycle including payment reconciliation, exceptions research and reporting
- Work closely with the backend system to ensure accurate payment reconciliation and reporting
- Support and maintain documentation for payment processes and procedures
- Stay up-to-date with industry trends and best practices in payment platform operations
- Collaborate and support team members in a positive and inclusive work environment
Here’s what we're looking for:
- Availability to work at PST (Pacific Standard Time) time zone
- Bachelor's degree in Business, Accounting, Finance or related discipline
- 1 to 2 years financial services/banking/eCommerce experience is a plus
- Basic knowledge of accounting/payments principles, cash transaction rules, and financial processes
- Proficient knowledge of MS Office (Excel, Word, PowerPoint) and financial systems
- Ability to problem solve and prioritize issues resolution
- Strong attention to detail
- Strong written and oral communication skills
- Curious, driven, focused, and detail-oriented. Able to influence without authority. Relentless in driving to closure and building strong relationships
- Analytical thinker, ability to map connections by looking for background information or by comparing practical examples
- Thrive in a fast-paced, ambiguous environment
- Ability to work cross-functionally
- Recommended or eager to learn SQL to perform complex queries and create dashboards and alerts
- This role requires being physically located and eligible to work in Turkiye
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to candidate-accommodations@gusto.com.
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