The House of Mercier is seeking enthusiastic Italian Speaking IT Representatives to join our team remotely from Greece. In this key role, you will provide exceptional technical support to our Italian-speaking clients, ensuring they receive the best possible service with our IT products and services.
Responsibilities
- Deliver high-quality technical support to Italian-speaking customers via phone, email, and chat.
- Troubleshoot and resolve issues related to hardware, software, and network connectivity.
- Document all customer interactions and technical solutions accurately in our support system.
- Guide clients on best practices for maximizing their use of our IT solutions.
- Collaborate with internal teams to escalate and resolve complex issues efficiently.
- Stay informed of product updates and industry trends to enhance support capabilities.
- Engage in ongoing training to develop your technical and customer service skills.