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Italian Speaking IT Representatives - Remote in Greece

Description

The House of Mercier is seeking enthusiastic Italian Speaking IT Representatives to join our team remotely from Greece. In this key role, you will provide exceptional technical support to our Italian-speaking clients, ensuring they receive the best possible service with our IT products and services.


Responsibilities

  • Deliver high-quality technical support to Italian-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve issues related to hardware, software, and network connectivity.
  • Document all customer interactions and technical solutions accurately in our support system.
  • Guide clients on best practices for maximizing their use of our IT solutions.
  • Collaborate with internal teams to escalate and resolve complex issues efficiently.
  • Stay informed of product updates and industry trends to enhance support capabilities.
  • Engage in ongoing training to develop your technical and customer service skills.

Requirements

  • Fluency in Italian and English (both written and spoken) is essential.
  • Previous experience in IT support or customer service is preferred.
  • Strong problem-solving and analytical skills.
  • Excellent communication abilities and a commitment to customer satisfaction.
  • Familiarity with IT support tools and ticketing systems is a plus.
  • Ability to work effectively in a remote environment.
  • A proactive approach to learning new technologies and adapting to changes.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....
Apply for this job

TheHouseofMercier

Category

Other

Employment type

Full-Time

Region

Europe

Location

Greece

Salary range

Prefer not to share

Posted

1 day ago

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