Italian Speaking Emergency Roadside Assistance - Remote in Greece
Description
The House of Mercier is looking for an Italian Speaking Emergency Roadside Assistant to join our team remotely from Greece. In this critical role, you will provide immediate assistance to Italian-speaking motorists experiencing roadside emergencies. Your commitment to customer service and ability to communicate effectively will ensure that clients receive the support they need during stressful situations. If you have a passion for helping others and enjoy working in a dynamic environment, we invite you to apply.
Responsibilities
- Respond promptly to emergency calls from Italian-speaking clients needing roadside assistance.
- Evaluate vehicle issues and provide effective solutions over the phone, including troubleshooting problems or coordinating towing services.
- Maintain compassionate and clear communication with customers, keeping them informed throughout the assistance process.
- Accurately document all service calls and actions taken in accordance with company procedures.
- Collaborate with local service providers and emergency services to ensure prompt and efficient assistance.
- Aim for high customer satisfaction levels by delivering reliable and quick service.
- Stay updated on company policies, roadside assistance procedures, and relevant local regulations to provide informed support.
Requirements
- Fluency in Italian and English, both written and spoken; knowledge of Greek is a plus.
- Previous experience in customer service, emergency response, or automotive services is preferred.
- Strong problem-solving and analytical skills.
- Excellent communication skills with a focus on customer care.
- Ability to work independently in a remote environment while managing time and tasks effectively.
- Proficient with computer systems and digital communication tools.
- Willingness to work flexible hours, including evenings, weekends, and holidays as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
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