German Speaking Video Streaming Support - Remote in Greece
Description
The House of Mercier is excited to announce an opening for a German Speaking Video Streaming Support Representative, offering a remote work opportunity based in Greece. In this pivotal role, you will be the go-to support agent for our German-speaking customers, assisting them with their video streaming inquiries and ensuring they have a stellar experience with our platform. If you're passionate about technology and customer service, we would love to see your application!
Key Responsibilities
- Provide outstanding support to our German-speaking customers through email, phone, and live chat regarding their video streaming services.
- Troubleshoot and resolve a broad range of technical issues related to streaming and account management.
- Educate customers on platform features and functionalities to maximize their user experience.
- Document customer interactions and maintain accurate records of inquiries and resolutions.
- Stay informed about the latest features and content updates within the video streaming industry.
- Work alongside technical teams to escalate and resolve more complex inquiries efficiently.
- Gather customer feedback to continually improve service quality and user satisfaction.
Requirements
- Fluency in German and English, both written and verbal, is essential.
- Prior experience in customer support, preferably in the technology or video streaming sector, is advantageous.
- Strong communication and interpersonal skills with a focus on delivering excellent customer service.
- Ability to troubleshoot technical problems effectively and efficiently.
- Experience with customer support tools and software is a plus.
- Self-motivated, proactive, and able to work independently in a remote setting.
- A genuine interest in video streaming technology and trends in entertainment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
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