German Speaking Video Streaming Support - Remote in Greece

Description

The House of Mercier is excited to announce an opening for a German Speaking Video Streaming Support Representative, offering a remote work opportunity based in Greece. In this pivotal role, you will be the go-to support agent for our German-speaking customers, assisting them with their video streaming inquiries and ensuring they have a stellar experience with our platform. If you're passionate about technology and customer service, we would love to see your application!


Key Responsibilities

  • Provide outstanding support to our German-speaking customers through email, phone, and live chat regarding their video streaming services.
  • Troubleshoot and resolve a broad range of technical issues related to streaming and account management.
  • Educate customers on platform features and functionalities to maximize their user experience.
  • Document customer interactions and maintain accurate records of inquiries and resolutions.
  • Stay informed about the latest features and content updates within the video streaming industry.
  • Work alongside technical teams to escalate and resolve more complex inquiries efficiently.
  • Gather customer feedback to continually improve service quality and user satisfaction.

Requirements

  • Fluency in German and English, both written and verbal, is essential.
  • Prior experience in customer support, preferably in the technology or video streaming sector, is advantageous.
  • Strong communication and interpersonal skills with a focus on delivering excellent customer service.
  • Ability to troubleshoot technical problems effectively and efficiently.
  • Experience with customer support tools and software is a plus.
  • Self-motivated, proactive, and able to work independently in a remote setting.
  • A genuine interest in video streaming technology and trends in entertainment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....

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