E-commerce Support Specialist - Work remote worldwide, no experience needed.
Description
The House of Mercier is excited to announce a fantastic opportunity for the position of E-commerce Support Specialist, allowing you to work remotely from anywhere in the world! This entry-level role is ideal for individuals eager to start their careers in e-commerce, with no previous experience required. As an E-commerce Support Specialist, you will provide essential support to our customers, ensuring they have a positive and seamless online shopping experience.
Join our dynamic team dedicated to delivering exceptional service across the globe. We offer comprehensive training to equip you with the skills needed to thrive in this role. If you are passionate about helping customers, enjoy learning, and appreciate the flexibility of remote work, we encourage you to apply!
Key Responsibilities
- Assist customers through email, chat, and social media with their inquiries regarding products, orders, and services.
- Quickly and effectively resolve customer issues to maintain high satisfaction levels.
- Guide customers as they navigate our website and complete their purchases.
- Support order processing and handle returns according to our company policies.
- Gather customer feedback to help improve our products and services.
- Engage in training to enhance your knowledge of our offerings and best practices.
Requirements
- A strong interest in e-commerce and a dedication to outstanding customer service.
- Excellent written and verbal communication abilities.
- Ability to work independently and manage your time effectively in a remote environment.
- Basic computer skills and familiarity with online shopping.
- A proactive and solution-oriented mindset when addressing customer inquiries.
- Strong organizational skills to handle multiple tasks simultaneously.
- A reliable internet connection to support remote work activities.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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