E-commerce Support Specialist - Work remote worldwide, no experience needed.
Description
The House of Mercier is excited to announce an exceptional opportunity for an E-commerce Support Specialist position that allows you to work remotely from anywhere in the world! This entry-level role is perfect for individuals eager to break into the e-commerce industry, as no prior experience is necessary. As an E-commerce Support Specialist, your primary responsibility will be to assist customers with their inquiries and help them navigate our online store effectively.
Join our dedicated and enthusiastic team focused on delivering outstanding service to our global customer base. We provide comprehensive training that equips you with the skills needed to excel in this position. If you're passionate about helping others and enjoy the flexibility of working remotely, we encourage you to apply!
Key Responsibilities
- Respond to customer inquiries via email, chat, and social media regarding orders, product details, and services.
- Resolve customer issues promptly and professionally to ensure a positive shopping experience.
- Guide customers through the online shopping process, providing assistance and support as necessary.
- Process orders and handle returns in accordance with company guidelines.
- Collect and communicate customer feedback to enhance service delivery and product offerings.
- Engage in ongoing training to remain knowledgeable about our products and services.
Requirements
- A genuine interest in e-commerce and a commitment to providing excellent customer service.
- Strong communication skills, both written and verbal.
- Ability to work independently and effectively manage your time in a remote environment.
- Basic computer literacy and familiarity with online shopping platforms.
- A proactive approach to problem-solving and customer engagement.
- Excellent organizational skills with the ability to manage multiple inquiries and tasks simultaneously.
- A reliable internet connection to support remote work responsibilities.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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