Technical Support Specialist - Work remote worldwide, no experience needed.
Description
Join The House of Mercier as a Technical Support Specialist and explore an incredible opportunity to work remotely from anywhere across the globe! This entry-level position requires no prior experience, making it the perfect starting point for individuals looking to launch a career in technology and customer support.
In this role, you will provide essential support to our clients, helping them troubleshoot various technical issues with our products and services. You will be trained on the job, allowing you to build your skills while delivering exceptional service to our customers. Your main responsibility will be to ensure that clients have a smooth experience while using our technology, guiding them through solutions, and resolving any issues they may encounter.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a courteous and professional manner.
- Troubleshoot and diagnose issues related to software and hardware.
- Assist customers step-by-step to resolve their technical problems.
- Maintain precise records of customer interactions and technical issues.
- Educate clients on effective usage of our products to enhance their experience.
- Participate in team meetings and training sessions to improve service quality.
- Work collaboratively with colleagues to enhance overall support strategies.
Requirements
- Excellent communication skills, both verbal and written.
- A strong desire to help customers and provide top-quality service.
- Basic familiarity with computers and common software applications.
- A willingness to learn and adapt to new technologies and processes.
- Strong problem-solving abilities and attention to detail.
- Reliable internet connection and access to a personal computer.
- Ability to work independently and manage time effectively.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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