E-commerce Support Specialist - Work remote worldwide, no experience needed.
Description
The House of Mercier is excited to offer an incredible opportunity for an E-commerce Support Specialist position, allowing you to work remotely from anywhere in the world! This entry-level role is perfect for those looking to jumpstart their careers in e-commerce, as no prior experience is required. As an E-commerce Support Specialist, your primary responsibility will be to assist customers with their inquiries, ensuring they have a seamless online shopping experience.
Join our dedicated team that prides itself on delivering outstanding service to our customers globally. We provide thorough training to help equip you with all the necessary skills for success. If you have a passion for customer service, a willingness to learn, and enjoy the flexibility of remote work, we would love to hear from you!
Key Responsibilities
- Respond to customer inquiries via email, chat, and social media regarding orders, products, and services.
- Efficiently address and resolve customer concerns, ensuring satisfaction.
- Assist customers throughout their online shopping journey by providing guidance and support.
- Process orders and manage returns according to company policies.
- Collect and share customer feedback to help enhance our service offerings.
- Participate in ongoing training sessions to stay informed about new products and company updates.
Requirements
- A genuine interest in e-commerce and commitment to providing excellent customer service.
- Strong verbal and written communication skills.
- Ability to work independently and effectively manage tasks in a remote setting.
- Basic computer skills, including familiarity with online shopping platforms.
- A proactive approach to problem-solving and customer engagement.
- Strong organizational skills with the ability to handle multiple inquiries at once.
- A reliable internet connection to facilitate remote work.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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