E-commerce Support Specialist - Work remote worldwide, no experience needed.
Description
The House of Mercier is excited to offer a fantastic opportunity for the position of E-commerce Support Specialist, where you can work remotely from anywhere in the world! This is an ideal entry-level role for those who wish to start their career in e-commerce, and no previous experience is required. As an E-commerce Support Specialist, you'll play a crucial role in offering unparalleled assistance to our customers, ensuring they enjoy a smooth shopping experience.
You will join a vibrant team dedicated to providing excellent customer support on a global scale. We provide comprehensive training to help you succeed in this role. If you have a passion for customer service, a keen interest in e-commerce, and appreciate the flexibility of remote work, we would love to hear from you!
Key Responsibilities
- Handle customer inquiries via email, chat, and social media regarding orders, products, and services.
- Resolve customer issues efficiently and professionally to ensure satisfaction.
- Assist customers in navigating our online platform and provide guidance during their purchasing journey.
- Support the processing of orders, refunds, and returns according to established policies.
- Gather customer feedback and relay insights to improve our services.
- Engage in training sessions to remain updated on product offerings and customer service best practices.
Requirements
- A genuine interest in e-commerce and a commitment to exceptional customer service.
- Strong verbal and written communication skills.
- Ability to work independently and manage tasks efficiently in a remote setting.
- Basic computer skills and familiarity with online shopping environments.
- A proactive approach to problem-solving and a positive attitude toward customer engagement.
- Strong organizational skills to manage multiple inquiries effectively.
- A reliable internet connection to facilitate remote work operations.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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