Online Chat Support Agent - Work remote worldwide, no experience needed.
Description
The House of Mercier is excited to present a unique opportunity for individuals looking to start a career in customer service as Online Chat Support Agents. This fully remote position allows you to work from anywhere in the world, and we welcome applicants with no prior experience! As an Online Chat Support Agent, your primary responsibility will be to assist customers through live chat, addressing their inquiries and providing solutions in a timely manner. We are committed to building a supportive and inclusive work environment, making this a perfect opportunity for anyone eager to develop their skills in customer support. If you are friendly, communicative, and ready to help others, we'd love to have you on our team!
Responsibilities
- Respond to customer inquiries via live chat in a prompt and courteous manner.
- Provide accurate information and solutions to enhance customer satisfaction.
- Document customer interactions for follow-up and improvement purposes.
- Maintain a professional demeanor and uphold company standards.
- Collaborate with teammates to identify areas for better service delivery.
- Spot opportunities to suggest additional products or services to customers.
Requirements
- No experience required; we are open to training motivated candidates.
- Exceptional written communication skills in English are necessary.
- Ability to work independently and effectively in a remote setting.
- Basic computer skills; familiarity with chat applications is a plus.
- A customer-focused attitude with a willingness to assist others.
- Adaptability to learn new tools and systems quickly.
- A reliable internet connection and a quiet space to work are essential.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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