Call Center Agent English Account (Gold Team)

Description

Handle inbound and outbound calls with high-value customers
Provide exceptional customer service, addressing inquiries, concerns, and resolving issues in a timely and professional manner.
Maintain a high level of professionalism, discretion, and confidentiality while dealing with sensitive customer data.
Offer personalized support to customers, ensuring their needs are met in a timely manner.
Ensure customer satisfaction and deliver consistent results through high-quality communication.
Manage customer queries, complaints, and requests, offering solutions while maintaining positive relationships.
Work closely with team members and supervisors to ensure smooth and efficient operations.
Maintain accurate records of customer interactions and transactions.
Handle escalated cases with professionalism and a solution-oriented approach.

Fluency in English is a must, as you will be communicating with elite customers who are English-speaking.
Previous experience in contact center roles is required, preferably with high-value accounts or VIP clients.
Strong communication and interpersonal skills with the ability to manage critical customer interactions.
Must have excellent customer service skills and be able to handle high-pressure situations.
Ability to multitask, with a focus on providing quality service while managing multiple cases simultaneously.
Positive attitude, proactive approach, and the ability to work well under pressure.
The team will be dedicated to servicing high-value customers, so we need candidates who are extra-skilled and experienced in handling sensitive accounts.
Male candidates are preferred due to the nature of the rotational shifts.
On-site attendance is mandatory (remote work is not available except for female employees after 7:00 PM).

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Full-Time

Africa

Giza, El Omraniya, Egypt

Prefer not to share

14 days ago

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