Technical Support Specialist - Work remote worldwide, no experience needed.
Description
The House of Mercier is on the lookout for passionate individuals to join our team as Technical Support Specialists! This exciting opportunity allows you to work remotely from anywhere in the world, making it ideal for those seeking flexibility in their careers. Importantly, no prior experience is required, as we are committed to providing comprehensive training and support to ensure your success in this role.
As a Technical Support Specialist, you will be the first point of contact for our clients who have questions or issues regarding our products and services. Your role will involve troubleshooting various technical problems, guiding clients towards effective solutions, and ensuring they have a positive experience with our offerings.
Key Responsibilities:
- Provide exceptional customer service through email, phone, and chat support.
- Troubleshoot and resolve technical issues efficiently and effectively.
- Document customer interactions and maintain accurate records of issues and resolutions.
- Educate clients on utilizing our products and services effectively.
- Assist in identifying product improvements based on customer feedback.
- Participate in training sessions and develop your technical knowledge.
- Collaborate with the team to foster a helpful and proactive support environment.
Requirements
- Excellent communication skills, both written and verbal.
- Genuine desire to assist customers and provide exceptional service.
- Basic technical knowledge of computers and common software applications.
- A willingness to learn and adapt to new technologies.
- Strong analytical and problem-solving skills.
- Access to a reliable internet connection and a personal computer.
- Ability to work independently and manage your time effectively.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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