Czech Speaking Emergency Roadside Assistance - Remote in Greece

Description

The House of Mercier is looking for a Czech Speaking Emergency Roadside Assistant to join our team remotely from Greece. In this vital role, you will provide immediate assistance to Czech-speaking motorists facing roadside emergencies. Your strong communication skills and dedication to exceptional customer service will ensure that clients receive the support they need during stressful situations. If you are committed to helping others and thrive in a dynamic work environment, we invite you to apply.


Responsibilities

  • Respond promptly to emergency calls from Czech-speaking clients requesting roadside assistance.
  • Assess the situation and provide guidance or solutions over the phone, including troubleshooting issues or coordinating further help.
  • Maintain clear and empathetic communication with customers, keeping them informed and reassured throughout the assistance process.
  • Document all interactions accurately, adhering to company policies and standards.
  • Collaborate with local service providers and emergency responders to ensure effective support.
  • Aim for high customer satisfaction by delivering reliable and timely assistance.
  • Stay updated on company policies, emergency procedures, and relevant road safety regulations.

Requirements

  • Fluency in Czech and English, both written and spoken; knowledge of Greek is advantageous.
  • Previous experience in customer service, emergency assistance, or a related field is preferred.
  • Strong critical thinking and problem-solving skills.
  • Excellent communication abilities with a customer-centric focus.
  • Ability to work independently in a remote environment and manage time efficiently.
  • Proficient in using computers and digital communication tools.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as needed.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Good monthly Salary
  • 2 Extra Salaries Per Year
  • And More....

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