Client Services Administrator
Description
Are you a Sticker for detail, and passionate about process?
Are you an individual that believes efficiency is the key to good customer service?
Well then, this role is for you!
Mweb is looking to for a Customer Service Administrator who has an eagle-eye for detail, and is as methodical as a mathematician to join the Invoicing and Collections team.
This individual will not only being able to effectively handle the administration for customers, but they will also be able to comfortably liaise with them when required.
If you feel this is a role that you would excel in, drop us a line so that we can meet!
Requirements
Qualifications
• Matric/ Grade 12 certificate
• Computer Literate (MS Excel/MS Word and MS Outlook)
Experience
o 3 years’ experience as a Client Service Administrator
o Experience with regards to accounts and billing
o Administration experience
Desired Skills and Competencies:
• Excellent communication skills – written and verbal
• Assertiveness
• Strong administration skills are essential
• Team orientation
• Objection handling
• Attention to detail
• Numerical skills
• Excellent organizational skills
• Call Centre
• Strong Written and Verbal Communication
• MS Office (Word
• MS Office (Excel)
• MS Outlook
• Conflict Resolution
• Multitasking
• Time Management
• Problem Solving
• Customer Service
• Analytical and Problem-Solving abilities
Job Output
o Accurately recording, updating and changing customer information on business systems
o Portal cancellations
o Portal Cancellation Retractions (online reconnections)
o FNO line release
o Collections on overdue accounts
o Collections Admin
o Ad Hoc functions
o Outbound Collections Calls to customers
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