Technical Account Manager
At Quantcast, we're redefining what's possible in digital advertising. As a global Demand Side Platform (DSP) powered by AI, we help marketers connect with the right audiences and deliver measurable results across the Open Web. Our foundation is built on cutting-edge measurement and consumer analytics, giving our clients the tools they need to drive success in an ever-evolving digital landscape.
Since our start in 2006, we've pioneered industry firsts—from launching the original measurement platform for digital publishers to introducing the first AI-driven DSP. If you're ready to be part of a dynamic, forward-thinking team that thrives on creating transformative solutions, Quantcast is the perfect place to grow your career.
At Quantcast, the Technical Account Management team seeks to bridge the commercial needs to product and engineering through solution oriented account level technical support. We address the technical and strategic needs of our Advertise customers, for a variety of products, working towards resolution with analytical recommendations for business questions presented by our customers. We handle account challenges while maintaining the highest level of accountability against defined goals to response and resolution, while striving for customer happiness and satisfaction in all interactions with our customer.
As a Technical Account Manager, you work with an assigned portfolio of clients to understand their goals and help with adoption & support of the Quantcast Platform. You will use your effective analytical and technical skills to identify the root causes of various issues and develop creative strategies toward resolutions, all while keeping the customer as your north star.
What you'll do:
- Proactively monitor campaign performance and budget delivery to ensure the book of business is healthy and identify opportunities for the campaigns/accounts to scale based on client goals and KPIs.
- Provide technical insight and support for complex site tag setup, goal recommendations, performance / delivery / viewability trade-offs, modeling recommendations and standard methodologies, creative setup, and campaign setup recommendations.
- Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter.
- Respond to and/or tackle issues in a timely manner, communicating effectively between our Sales, Product, and Engineering teams, consistently striving for a satisfactory resolution.
- Provide excellent customer support through internal partners and external client communication channels.
- Client facing point of contact for all technical support requirements and the ongoing management of technical strategy on your accounts.
- Maintain a high level of commercial awareness; understand how you impact and contribute to patch revenue targets and the efficient management of cost of sales.
- Develop a deep understanding of Quantcast product offerings and positioning in the Online Advertising ecosystem.
- Help your team by training and mentoring your colleagues
Who you are:
- 4+ years of experience in online advertising or SaaS in a customer facing role supporting a technology platform, ideally owning a book of business.
- Advanced understanding and shown familiarity with troubleshooting Ad-Servers, DMP integrations and Tag Implemented platforms.
- Experience working with JavaScript, SQL and HTML is highly desirable.
- Basic understanding of foundational statistical concepts such as Mean, Median etc.
- Ability to run and modify SQL to be able to pull the data needed in order to solve problems.
- Strong attention to detail, ability to prioritize, communicate effectively with both internal and external stakeholders and work in a dynamic environment.
- Ability to work both independently and as part of a team.
- Analytical thinking to be able to apply the solution systemically.
- Fluent English with a second European language is desirable (Italian preferable).
#LI-SK1
At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes eligibility for a performance bonus, equity, and a comprehensive benefits package. Depending on your location, this may include hybrid work flexibility, generous vacation, medical, dental, and vision coverage, and retirement plans. For more details, visit our Careers page and see how we support our team.
Since 2006, Quantcast has been making waves in digital advertising from our San Francisco headquarters. With 18 offices across 10 countries, we’re a global team dedicated to fostering a workplace where everyone feels valued, included, and respected. We actively ensure individuals with disabilities receive the accommodations they need to thrive—from the application process to daily work life. If you need assistance, we’re here to help.
Flexibility is at the heart of our hybrid work model, allowing you to work from home two days a week and collaborate with your team in the office the rest of the time. Need more freedom? All hybrid employees can enjoy two fully remote weeks each year or, if eligible, apply for our fully remote work program. Your hiring manager will guide you on specifics based on your location and team.
As an Equal Opportunity Employer, Quantcast is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at talent-acquisition@quantcast.com.
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