SCADA Services Manager
Woodard & Curran is a national engineering, science, and operations firm with a simple vision for clean water, a safe environment, healthy communities, and happy people. As an employee-owned company, we strive to cultivate diverse teams and encourage collaboration in an equitable and inclusive culture. We seek talented individuals from all backgrounds to help us address a broad range of water and environmental issues. We prioritize our people, offering opportunities for professional growth, ownership, and flexibility. That’s how we make a difference to our clients, people, and the planet.
Woodard & Curran draws on the experience of hundreds of certified operators and operations specialists across the country, backed by the knowledge and skills of hundreds more engineers, scientists, and regulatory experts, to quickly tackle the most challenging operational issues and keep treatment plants and other municipal facilities running efficiently and in full compliance. Woodard & Curran also aids employees in earning, upgrading, and maintaining their industry certifications.
What will you be doing at Woodard & Curran?
Woodard & Curran is seeking a full-time SCADA Services Manager to oversee the technical and managerial tasks as it pertains to routine and emergency service and operational efficiency of our water and wastewater treatment facilities nationwide. In this role, you will supervise and coordinate a service team that will be built out as part of this role’s responsibility, and work with the Intelligent Technology Support (ITS) Practice Leader when additional support staff is required for service. You will provide guidance to less experienced staff, perform QA/QC functions as it pertains to quality of service in a timely manner, and support Plant and Area Managers by managing the SCADA assets. Woodard & Curran is dedicated to our employees’ growth and development and wants to help you on your lifetime career path!
Additional responsibilities include:
- Demonstrate a high-level of professionalism when handling service and Operations & Maintenance (O&M) manager and staff interactions.
- Distribute service workload to O&M project staff, O&M corporate support staff, and/or consulting support staff.
- Perform QA/QC function as it pertains to quality of service.
- Maintain and coordinate automated service ticketing system to ensure service requests are addressed.
- Serve as the primary contact for coordinating all O&M service requests.
- Maintain a 24/7 on call list rotation and support system for support of all O&M plants nationwide.
- Follow up with staff, plant managers, and Area Managers to ensure quality of service was rendered.
- Maintain the holiday coverage schedule and rotating staff.
- Work closely with ITS Practice Leader to perform and deliver SCADA Reviews site evaluation assessments for all new O&M projects as part of the onboarding/transition process. Assist with executing defined project tasks within scope, schedule, and budget.
- Provide mentoring in area(s) of expertise to junior and project level staff.
- Communicate effectively with O&M and Consulting management, managers and team members.
- Conduct staff performance annual reviews.
- Partner with ITS National Practice Leader on cross-training for team growth opportunities and maintaining program (PLC, OIT, HMI) standardization.
- Support and oversee that Health & Safety and Electrical safety best practices are maintained with the team.
- Work with O&M internal procurement staff on purchase requisitions for scheduled and emergency service needs.
- Maintain asset inventory of all O&M facility SCADA hardware and software. Work with plant managers to keep the software in support each year, and work with ITS Practice Leaders when SCADA Server hardware is at end of life and full upgrades are required.
- Maintain database/Power BI reporting on hardware and software support status with assistance from the O&M technology team.
- Manage SCADA Serve contracts in place with O&M clients and works with O&M management team on annual renewals and budgeting.
Why would you choose Woodard & Curran?
- You would be offered a generous total rewards package:
- Competitive compensation.
- Excellent Benefits to include retirement, generous paid time off, holidays, medical & dental insurance, flexible spending account.
- Career growth.
- An opportunity to be an owner of Woodard & Curran.
What would you need to succeed?
- Associates degree in applicable engineering field from an accredited college or university.
- Minimum of 8 years of professional work experience in a technical position, leading a team or equivalent demonstrated competency.
- Demonstrated skills and abilities required of a service level manager.
- Strong attention to detail, analytical, and strong organization skills.
- Strong writing, communication and presentation skills.
- Demonstrate a collaborative and team leadership approach to this position.
$102,000 - $125,000 a year
Depending on qualifications and experience.
Benefits & Wellbeing
Retirement Savings:
• 401(k) Pre-tax or Roth Contributions: The company will match equal to 100% of the first 3% of salary contributed; all employees are eligible to participate in the 401(k) plan and are 100% vested in the value of their own contributions and any employer matching contributions.
Time away from work:
• Vacation time is provided to full and part-time regular employees. Vacation is accrued based on the number of hours worked per week as well as prior years of experience.
• Woodard & Curran offers paid sick time to eligible employees who are absent due to their own non-work related illness, injury, or medical procedure.
• Woodard & Curran provides up to 80 hours of Paid Parental Leave for child bonding in a 12-month period.
• Company-paid short- and long-term disability insurance from Sun Life to assist with replacing a portion of your income in the event of non-job-related illness or injury. Eligible employees are automatically enrolled and eligible immediately.
Coverage and support for your needs and well-being:
Personal and Family health: Company offers three medical plan options based on geography; plus HSA and PSA plans are available based on eligibility, additional options include dental and vision plans.
The company provides basic employee group life insurance and AD&D benefits; additional voluntary life insurance for employees and families is available through Sun Life.
WayForward powered by Dario: EAP Program combined with personalized mental health and wellbeing coaching.
LiveWell wellbeing program: credit incentive is available, up to $600 annually – nutrition and fitness reimbursement, and access to the Virgin Pulse wellness platform.
Education: Tuition assistance offers eligible employees up to 100% reimbursement of tuition, books, and fees up to $5250 per year for courses related to the employee’s job or planned career development.
Equal Employment Opportunity and Affirmative Action Statement
Woodard & Curran is an Affirmative Action and Equal Opportunity Employer. Individuals with Disabilities and Protected Veterans are encouraged to apply. We are committed to ensuring our employment practices are non-discriminatory and based solely on job-related factors. To read our entire Affirmative Action and Equal Employment Opportunity Policy Statement, click here. To view the Workplace Discrimination Is Illegal poster and supplement, click here.
If you have a disability and need a reasonable accommodation to apply, please contact Beth Sweitzer.
Diversity, Equity & Inclusion
We value diversity, equity, and inclusion and encourage individuals from all backgrounds to apply.
Woodard & Curran believe that complex teams working together in an equitable, inclusive space provide the best opportunity for achieving our vision of clean water, a safe environment, healthy communities, and happy people. Our success is tied to a culture that embraces our differences so everyone can bring their whole, authentic selves to work. When our people are supported to reach their full potential, we provide the most innovative, sound, and effective solutions.
Non-Solicitation Disclosure:
Please be advised that we do not accept unsolicited resumes or candidate submissions from recruitment agencies. Any resumes or candidate profiles submitted without a signed contract in place will be considered unsolicited and will not be eligible for any referral fees. Recruitment agencies must have a valid, signed agreement with our company prior to following the submission process to consider potential candidates.
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