Community Manager
Community Manager
Department: Content
Employment Type: Full Time
Location: Remote - US
Reporting To: Product marketing
Compensation: $100,000 - $125,000 / year
Description
Medium is a home for human stories and ideas. We're looking for an exceptional Community Manager to nurture our vibrant, diverse community of writers, publications, and readers.
As the Community Manager, you'll serve as Medium's liaison to writers and editors by managing writer and community programs, overseeing off-platform Medium communities, sharing information, and fostering engagement on and off Medium.
As the Community Manager, you'll serve as Medium's liaison to writers and editors by managing writer and community programs, overseeing off-platform Medium communities, sharing information, and fostering engagement on and off Medium.
Your aim will be to create a positive and engaging atmosphere where writers feel appreciated and connected, and where they feel they can succeed in sharing their insights and connecting with an audience. Your efforts will build Medium's presence and trust among the people using our platform, and help writers of all types understand what success looks like on Medium. You'll embody our Humans First approach by building bridges between our team and community.
Key Responsibilities
Manage and operate programs for specific cohorts of the Medium community.
- Help establish and manage an exclusive invite-only community of Medium members, readers, and writers requiring NDA participation that can serve as an outlet for feedback, communication, and community listening
- Oversee logistical aspects of the Boost Nomination Program (BNP), including managing monthly quota emails and handling incoming Zendesk requests
- Support writer growth initiatives through managing replies to writer-specific inboxes (for example, replies to academics@medium.com)
- Work to create systems that empower, incentivize, and recognize Medium community members
Partnering with our marketing and product teams to drive key messages within our community.
- Coordinate with the product team and product marketing to effectively communicate updates and changes across existing community spaces
- Partner with marketing and content team to champion our brand positioning, messaging, and key differentiators within existing Medium communities
Supporting our community directly and in off-platform spaces.
- Deliver white-glove service to key community members and writers, ensuring they feel supported and valued
- Build and foster relationships with new publications on our platform (ex: new DS pub)
- Provide thoughtful responses to community members’ questions
- Manage or support external community spaces, like the Medium subreddit
- Engage with promising new writers by offering resources, invitations to our new writer webinars, and other community events
- Explore new outlets and engagement strategies to connect with our community and communities of potential writers, such as social media replies, Facebook groups, events, writing prompts, and emerging writer spaces
Spending a lot of time on Medium.com.
- Monitor and respond to Medium Blog post replies
- Welcome and engage with new writers through comments, claps, and highlights on their first posts
- Provide clarification and responses to Medium meta posts (stories about Medium, on Medium) on the platform
- Find and engage with community success stories, and partner with the Content team to amplify them through Medium’s various channels (Staff Picks, Lists, the Medium Blog)
You'll also be required to attend Medium’s twice-yearly, in-person offsites (hosted in locations around the U.S.).
Skills, Knowledge and Expertise
- 3+ years of community management experience, preferably in online spaces
- Exceptional written communication skills with an empathetic, humans-first approach
- Experience managing online communities and fostering productive discussions
- Strong problem-solving abilities and conflict resolution skills
- Ability to prioritize and manage multiple community initiatives simultaneously
- Passion for building authentic connections in digital spaces
- Experience with the Medium community and writing on Medium is a plus
Benefits
In addition to the new skills you'll pick up, here's what else you'll enjoy by working at Medium:
- Opportunity to shape the future of online publishing and content creation
- Professional development opportunities
- Working with a fully distributed team: We’re fully remote and have teammates across the U.S. & France
- Healthcare benefits covered at 100% for employees and 70% for dependents
- Generous parental leave policy & tutoring services through Outschool
- Mental health support through Talkspace
- Financial wellness support through Northstar
- Stipends for wellness, co-working, professional development, wifi and a one-time home office bonus
- Unlimited PTO and standard company holidays
- A Medium membership
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