Localization Engineer

who we are . . .

For over two decades, CQ fluency has offered a full suite of culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages. Our game changing approach to language technology, centralization and change management as well as our expert service and inclusive culture has garnered global recognition and invaluable respect from our partners/customers. Our expertise lies in harnessing the power of Cultural Intelligence (CQ) through our team of subject matter experts, who skillfully blend meaning and feeling to foster genuine human connections. We leverage our CQ with customized, best in class technologies to not only address the intricacies of cultural nuances, but to optimize productivity. With an unwavering commitment to delivering an exceptional customer experience and adhering to ISO 9001 and ISO 17100 certified processes, we consistently deliver the highest level of quality.

CQ fluency has achieved remarkable growth as one of America's fastest-growing private companies, securing a spot on the esteemed Inc. 5000 list for ten years. As an MBE (minority owned business enterprise), we are on a mission to improve lives by giving people a chance to be understood and ultimately creating a more accessible, inclusive, and linguistically equitable world.

who we need . . .

We are looking for an experienced Localization Engineer to support our customers and production team. The position of Localization Engineer will report into the Solutions Architect and must have deep experience with a variety of translation projects encompassing all sorts of file formats and expert knowledge of tools such as Plunet, MemoQ, Trados, website proxy solutions and various other types of project specific tools. More importantly this person has a ‘can do’ attitude and embraces the challenge of figuring out problems and is always the ‘go to’ person for solving complex project challenges.

This is a 100% remote role, and the ideal candidate should be available to work 9 am EST to 5 pm EST.

what we need you to do . . .

• Set up and manage memoQ Project Templates, Plunet workflow templates, and other localization platforms (e.g., Translation Proxy, Website Translation Platform) to automate processes.
• Demonstrate a strong understanding of Localization Engineering concepts, including file types, preparation filters, project scope assessment, translation memories, QA settings, regex, and CAT tool analysis.
• Work with ticketing systems (e.g., Zendesk, Azure DevOps) to manage and resolve assigned tickets per defined processes and SLAs.
• Interface with customers, project managers, and sales teams to understand client requirements and propose creative solutions.
• Analyze project scope and suggest approaches to optimize workflows, reduce costs, and improve quality and efficiency.
• Prepare project deliverables (e.g., documents, websites, software) for translation, ensuring adherence to quality standards.
• Manage translation memories and ensure their effective use in projects.
• Provide desktop support and address basic IT needs as required.

what we want you to have . . .

• 1-3 years of experience in localization engineering with a strong knowledge of the translation workflow cycle.
• Mastery skills in translation memory tools such as memoQ, Trados or other common CAT tools, is required
• Advanced knowledge of XML, HTML and XLIFF formats
• Previous eLearning experience
• Experience with Plunet is ideal
• Experience with coding language (such as Javascript and Node.JS) is a big plus
• Ability to gain quick fluency on technologies used by clients in various industries
• Ability to trouble shoot technical issues
• Desire to drive process and efficiency improvements
• Clear, concise communication skills. Excellent listening skills
• Bachelor’s degree in related field
• Passion, humility, integrity, positive attitude, mission-driven, and self-starter

what is our culture . . .

Exceptional. Different. Compassionate. Fun. Happy!

CQ fluency is a “people centric” company. We not only value our clients and vendors, we also value and love our employees. Our team is passionate, energetic, and possesses exceptional skill sets. We know our team is our #1 asset and we are committed to their professional growth. We foster a dynamic environment where employees are empowered to exceed our expectations to drive their careers forward. Our employees are passionate and build lasting relationships with each other and our clients. Our environment is collaborative, casual, and FUN!

CQ fluency values and supports individuals with diverse backgrounds and abilities. We provide reasonable accommodation to employees with disabilities. We are committed to creating and maintaining an inclusive work environment.