Launch Manager

About us:

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. 

Role Overview:

As Launch Manager, you will work directly with our customers to prepare them for long-term success with Miter. You’ll manage in-flight implementations, identify areas to provide training or one-on-one coaching, and ensure a seamless transition from Sales to Customer Success. You’ll have exposure to all functional areas within Miter - Sales, Engineering, Product, Customer Success - and own critical projects to set the foundation for the Customer Experience team. 

Responsibilities:

• Manage the Miter implementation calendar and provide updates on the status of all in-flight projects to the broader Miter team

• Work with customers to migrate their employee and historical payroll data from their current system into Miter 

• Provide training and product guidance throughout the implementation process to ensure that customers are ready to make the transition

• Learn Miter products inside and out, and work directly with our Engineering team to prioritize new features based on customer needs

Qualifications:

• 3+ years of work experience in consulting or a fast-growing SaaS company

• Excellent written and verbal communication skills

• Interest in working cross-functionally with Product, Engineering, and Sales

• Passion for training customers and internal Miter teams

• Tireless work ethic and determination

• High customer empathy and ability to answer product questions

• Attention to detail and strong organization skills

• Ability to keep track of many projects at a time

Interview Process:

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Miter and will provide ample information for you to assess if Miter is the right fit for you. The general interview process at Miter will consist of the following steps:

• Intro Call with Recruiting - 30 Minutes

• Hiring Manager Interview - 30 Minutes

• 1:1's with the Team - 30-60 mins

• Take Home Assignment / Presentation / Live Coding - 60 mins

What Miter Offers:

• Competitive salary 

• Stock options (for most roles)

• 401(k) plus company match

• Unlimited vacation - and we encourage you to take it!

• Top-notch health insurance for you and your dependents with all premiums covered by us for employees

• Parental Leave

• Work from home stipend for equipment that will set you up for success

• All Company off-sites 2x a year

Equal Opportunity:

Miter is proud to be an equal opportunity employer that values diversity. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Miter is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.