Inside Account Manager
Full-time | Hybrid in Costa Rica
Who are we?
At Blue Coding we specialize in hiring amazing developers and people from all over Latin America and other parts of the world, both through staff augmentation arrangements and direct placements. For nearly a decade, we’ve helped cutting-edge companies in the United States and Canada both large and small build great development teams and develop innovative products. Online shops, digital agencies, SaaS providers, and software consulting firms are just a few of our diverse clients. Our team of over 50 engineers is distributed in more than 10 countries globally. We are a fully remote company working with a wide array of technologies and have expertise in every stage of the software development process.
What are we looking for?
In this opportunity, we are looking for an Inside Account Manager to join a global software leader. Your role will service our client's Financial Services Enterprise customers to manage their accounts and generate new business.
What's unique about this job?
Our client is an established company specializing in advanced software solutions. They focus on empowering businesses by providing tools that streamline workflows, enhance productivity, and ensure secure operations. With a global customer base and a commitment to innovation, they are dedicated to improving working lives.
The client emphasizes a collaborative and inclusive culture, offering employees opportunities to grow and contribute meaningfully. By leveraging cutting-edge technologies, they deliver real-time solutions to meet their customers' evolving needs, enabling teams to focus on impactful work.
Here are some of the exciting day-to-day challenges you will face in this role:
- Own both the strategic and tactical components for the accounts you are assigned to, for both existing ARR and new business, while maintaining and growing business success across the customer journey
- Understand use cases and how to sell across multiple lines of business with a focus on the Business & Professional Services industry for organizations with over 5,000 employees
- Understand an account’s needs and apply an understanding of ShareFile products, sales methodology, processes, prospecting techniques, and customer base to sell to end-users
- Lead and execute customer engagement programs, such as nurture, social, webinar campaigns, and customer Quarterly Business Reviews
- Create customer-specific content solution outcomes and apply value-based selling methodology
- Cooperate with internal resources and partners to deliver onboarding and adoption strategies across products and customer segments
- Partner with cross-functional teams to deliver a coordinated customer onboarding and adoption journey
- Invest time and effort into learning and practicing prospecting techniques and follow up on inbound leads, qualifying, solution selling, negotiation, and closing sales
- For the existing customer base, call on and develop relationships with an emphasis on new product sales. Account expansion and retention activities include cross-selling into new areas, solution selling, negotiation, and closing
- Provide accurate and timely opportunity forecasting for net new and current annual recurring revenue
You will shine if you have these skills:
- University Degree and minimum 2 years of prior relevant experience
- Experience working with working with Customer Success teams on SaaS B2B, experience with a CRM system, and practical knowledge of project management
- Experience with Salesforce
- Experience identifying and working with C-level contacts preferred
- Experience in a high-tech, direct sales, and procurement environment with a demonstrated track record of success in driving customer adoption of technology is preferred
Hey, you are still here!
So, let us ask you a few questions: Are you able to communicate what you are thinking, point out potential pitfalls, and have no hesitation to ask for help when encountering issues? Do you have a passion for scaling business globally? Are you organized, detailed oriented, and self-started? If so, this role is waiting for you! Join us!
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