It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

• Acts as a strategic thought partner to senior most leaders in the Americas Sales organization, leveraging deep insights and foresight to shape and drive the strategic people agenda. Engages in high-level strategic discussions to align people strategies with long-term business goals.
• Designs and executes the regional talent strategy, focusing on attracting, developing, and retaining top talent to meet current and future business needs. Develops innovative talent management practices that align with the organization's vision and objectives.
• Executes with agility, adapting quickly to changing business environments and priorities. Demonstrates the ability to pivot strategies and plans in response to emerging trends and business needs.
• Understands and navigates regional complexities, ensuring that people strategies are culturally sensitive, and developed to address the unique market challenges and opportunities presented by a matrixed workforce.
• Proactively anticipates risks related to people and organizational dynamics, developing mitigation strategies to address potential challenges before they impact business performance. Provides risk assessments and contingency plans as part of the strategic planning process.
• Connects the dots between the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.

Key Responsibilities:

• Contributes to business growth by applying a long-term vision and translating business needs to strategic people needs across the talent, leadership development, change, and culture agenda; develops business unit People strategy and strategic (3-5 year) people plan to support the achievement of business goals
• Partners with the Business Unit leader and acts as a trusted advisor providing strategic insight to the future direction of the BU, senior-level people topics and contributes to organization design and development initiatives that drive the organizational effectiveness of the business unit.
• Acts as the voice of the business in the HR function and partners/contracts across the HRBP team, the COEs (centers of excellence), and Ops to ensure business needs are represented and that fit-for-purpose HR solutions are developed and deployed for key business needs. Serves as the single point of contact for Sr Business Leaders within the organization and works collaboratively with HR experts and People Services to ensure the effective fulfillment of business needs and overall effectiveness of the HR function.
• Acts as key strategic HR lead, consultant, and coach to Senior business leaders to enable the development of their people leadership capabilities and maximize their impact on people and engagement as well as providing strategic insight on people-related topics.
• Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.
• Builds/designs and executes:
  • Strategic workforce planning
  • Calibration and succession planning
  • Organization design, change management, and culture
  • Leadership and team development
  • Relevant workforce trends which will impact the BU

To be successful in this role you have:

• A minimum 10 years of experience in direct executive client support and management coaching experience as well as team development/management.
• Experience supporting technology, SaaS businesses
• Outstanding interpersonal and communication skills, including problem solving, collaboration, and relationship building.
• Ability to thrive in an ambiguous, high growth, fast-paced environment.
• Ability to excel strategically, operationally, and tactically
• Credibility and integrity in communications to ensure information flows both upward and downward.
• Confidence to challenge respectfully to influence business decisions.

JV22

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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