Director, Partner Success
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
The Director of Partner Success, reporting to the Senior Vice President of Customer Delivery and collaborating closely with the Alliances team, is responsible for integrating all essential components of a Global Partner Delivery Program. This role involves the creation of collateral, the standardization of processes, and the communication of all relevant information both internally and externally to WalkMe's personnel and its expanding partner ecosystem. This is a cross-functional role that will bring together the business and partner stakeholders across the organization and standardize their existing partner practices into one cohesive operating model.
What You'll Own
- Define and manage Global partner delivery-related processes including updating and standardizing current processes, identifying gaps in the partner experience and coalescing multiple resources to establish, implement and/or maintain best practices
- Build strong relationships with key delivery partners
- Engage and collaborate with Senior Management, Services, Enablement, Alliances, Sales, Marketing, Information Systems and more to define key facets of WalkMe's partner vision
- Drive the partner experience and serve as the voice of the partner
- Standardize and update documentation related to the partner ecosystem and varying engagement models
- Define and activate cross-organizational RACI and rules of engagement for sales, partners and supporting organizations
- Deliver core messaging around the partner program and guide the development of partner facing collateral
- Assist Partner Portal ongoing design & experience enhancements
What You Need to Succeed
- Bachelor's Degree or equivalent experience
- SaaS experience with technical background
- Minimum 5-10 years experience developing partner programs with Global Systems Integrators, Technology Partners, Service Providers, ISV's, Delivery and Regional Partners
- Knowledge of partner ecosystems and design
- Ability to build collateral based on work stream output
- Ability to track and manage processes across multiple decision and stakeholder groups
- Assertive mindset with the ability to drive outcomes cross-functionally
- Knowledge to recognize and grow joint value propositions and use cases
- Analyze and implement resolutions to problems that align to impacted teams
- Significant focus on revenue generation through partnerships via different monetization methods
- Customer/partner-success minded
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Our job titles may span more than one career level. The OTE for this role is between $170 and $245,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
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