Manager, Product Operations (Remote - US)
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary:
At Nextech, measuring the success of our products is key to our outcomes-based approach to product development. To understand success, we need to have a customer-centric approach to measuring value and standardized models that allow us to analyze holistically across product and markets.
As a Manager, Product Operations, you will be crucial in driving the efficiency and effectiveness of our product development processes, ensuring alignment between product, engineering, marketing, and other key stakeholders. The Product Operations Manager will manage a tight-knit team of data and operational experts to optimize workflows and support data-driven decision-making to achieve our product strategy and optimize business outcomes.
To be successful, the right candidate must understand the needs of product management, have the ability to think critically about process breakdowns and disconnects, and plan ahead to avoid them. The candidate is driven to provide their cross-functional partners with the tools they need to create great products and achieve business outcomes.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
- Process Optimization: In collaboration with Product Development teams, document, standardize, and continuously improve product management-specific operational processes.
- Cross-functional Collaboration: Act as the bridge between product, engineering, design, marketing, and customer success teams to ensure seamless communication, collaboration, and execution.
- Project Management: Manage timelines, resources, and dependencies for product operational projects to ensure on-time and successful product releases.
- Data Analysis and Reporting: Define, develop, and monitor key performance metrics related to product launches, operational efficiency, and product performance. Use data to identify opportunities for process improvements and optimize resource allocation.
- Product Roadmap Support: Assist in the planning and prioritization of product initiatives, ensuring alignment with business goals and objectives.
- Stakeholder Communication: Develop and distribute product-related reports, status updates, and presentations to internal and external stakeholders, ensuring transparency and alignment on progress and risks.
- Risk Management: Identify and mitigate risks associated with product development timelines, quality, and resource constraints.
- Leadership: Be an advocate, coach, and motivator for your team, helping employees grow their careers and develop their skills.
- Training & Development: Support the training of new team members, create knowledge-sharing platforms, and ensure the team is equipped with the tools and resources necessary to succeed.
Minimum Requirements
- 5+ years of experience in product operations, product management, or a related field.
- Deep data analysis, visualization and presentation experience.
- Experience with data visualization tools (e.g., Tableau, Power BI) and the ability to translate complex data into digestible insights.
- Strong project management skills with experience managing cross-functional teams and complex workflows.
- Excellent problem-solving and critical-thinking skills, with the ability to think strategically and translate data into business decisions.
- Experience with product management tools (e.g., Jira, Trello, Asana) and data analysis tools (e.g., Excel, Tableau, Google Analytics).
- Strong written and verbal communication skills with the ability to present complex information in a clear and concise manner.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Demonstrated ability to lead and work across teams in a collaborative manner.
- Self-motivated with a strong attention to detail and a passion for data-driven decision-making.
Preferred Qualifications
- Bachelor’s degree in business, Product Management, Engineering, or related field (or equivalent experience).
- Knowledge of product analytics tools, trends, and best practices.
- Familiarity with agile software development.
- Knowledge of product lifecycle management tools and platforms.
- Ability to influence without authority and drive change across diverse teams.
- Prior experience with healthcare operations is a plus.
Working Environment/Physical Demands
- 100% Fully Remote
- Long-distance or air travel may be necessary.
- Activities require a significant amount of desk work in front of a computer monitor.
Total Rewards
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Nextech Luminary Peer Recognition Program
- Wellness Program including discounts on medical premiums
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
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