Director of Business Operations

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human well-being. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

PHIL is seeking a Director of Business Operations - Client Success to own the program design for all of our client programs, ensuring both PHIL and our clients achieve optimal financial and operational outcomes. This role will focus on pricing strategy, program economics optimization, financial forecasting, and sales strategy. Reporting to the VP of Business Operations, you will be the go-to leader and source of truth across the organization for all things related to our client programs, ensuring alignment across Finance, Client Success, Sales, Marketing, and Operations.

Responsibilities:

• Optimizing the economics for all client programs by developing solutions that improve P&Ls for both PHIL and our clients.

• Owning the pricing strategy and modeling for both existing and potential clients.

• Proactively identifying trends and risks within client programs and surfacing them to key stakeholders across the organization.

• Serving as the cross-functional leader who consolidates, structures, and communicates program complexity to executive leadership and broader teams.

• Enabling financial forecasting through historical performance analysis, revenue projections, and contribution margin insights.

• Supporting sales strategy by identifying positioning approaches that help our sales team win new business based on program economics.

• Thinking multiple steps ahead, ensuring relevant stakeholders are informed of potential program changes to facilitate strategic decision-making.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field (or equivalent experience).

• Minimum 8 years of professional experience in strategy, operations, finance, or related fields, including 1-2 years in management consulting.

• Highly analytical mindset with strong financial modeling skills and deep comfort with data analytics.

• Strategic thinker capable of operating at both high-level business strategy and execution-focused problem-solving.

• Exceptional communication skills, with the ability to synthesize complex data into actionable insights for executive leadership.

• Strong cross-functional collaboration skills, with experience working across Finance, Client Success, Sales, Marketing, and Operations.

• A proactive, problem-solving attitude, with a scrappy, "figure it out and get it done" mentality.

Nice-to-haves (but not required):

• Experience in a B2B enterprise startup environment.

• Background in Healthcare or Pharmaceuticals.

• Familiarity with Google Suites, particularly Looker.

Benefits

• Ground-floor opportunity with one of the fastest-growing startups in health-tech.

• Fully remote working environment.

• Competitive compensation (commensurate with experience).

• Full benefits package (medical, dental, vision).

• 401(k) contribution opportunity.

PHIL Inc. is an equal-opportunity employer.