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Customer Service Representative II

Position Overview
The role of the Customer Service Representative II provides a superior level of customer service to all of our external as well as internal customers. This is a position for an upbeat person who is highly motivated, service driven and goal oriented, who will strive to meet and exceed customer’s expectations each and every time. She/He will be enthusiastic, patient and have excellent problem solving and follow through skills while working in a fast-paced environment. Must strive to improve customer relations with each and every interaction with our end user.

What You'll Do

    • Handle customer phone calls regarding their services in the upmost professional manner
    • Support customers through online chat 
    • Respond to customer inquiries through support emails
    • Provides moderately complex technical support to clients
    • Provides a variety of complicated tasks
    • Provide Webinar support for Live Continued Education courses
    • Responsible for renewing existing customers services as well as new services
    • Take part in detailed special projects as assigned by management
    • Provides moderately complex troubleshooting
    • Able to resolve issues with highly escalated customers in a professional manner
    • Resolving the customers concerns during the first interaction. 

What You'll Need to Succeed

    • Posses a strong understanding of the organizations products and services
    • Provides a superior level of customer service to all of our external as well as internal customers
    • Must have 3-5 years customer service experience
    • Should have 3-5 years of moderately complex technical support experience
    • Call center experience preferred
    • Familiarity with customer care concepts within the healthcare industry is  desired
    • Superb phone etiquette and customer service skills
    • Very strong oral and written communication skills
    • Ability to troubleshoot and resolve customer issues
    • Ability to work under minimal supervision
    • Detail oriented
    • Must be a fast learner capable of learning and understanding TRC products and services
    • Possess strong multi-tasking skills
    • Ability to adhere to scheduling requirements. 
    • Ability to be flexible with responsibilities and work schedules
$20 - $22 an hour
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Colibri Group

Category

Customer Support

Employment type

Full-Time

Region

North America

Location

1 Remote

Salary range

$20 - $22

Posted

9 days ago

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