Client Support Associate

Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

Reporting to the Manager, Client Support, or Client Support Team Lead, this individual will play a crucial part in ensuring the satisfaction and success of our clients by providing day-to-day support, basic client management, simple report generation, and assisting with cross-functional support-related escalations. This role requires a dedicated customer focused mindset to operate as part of a team driving valued support to clients in all segments at Veriforce. Top performing individuals will be given opportunities to evolve responsibilities to include named support of lower segmented clients and be given opportunities for career development and advancement in Customer Success and Implementation.  

 ESSENTIAL DUTIES:

•  Proficient in understanding and addressing client needs, demonstrating how Veriforce’s products and services align with client requirements. 
• Client Support expertise, ensuring the swift and effective resolution of issues using Salesforce and Veriforce proprietary software. 
• Maintain a high standard of support by promptly and professionally communicating through email, phone, and virtual meetings. 
• Diligent record-keeping to ensure accurate documentation of all client support activities. 
• Exhibit a commitment to excellence in support, with a proactive approach to uncovering the root causes of issues. 
• Generate and format basic client reports within the Veriforce platform and Excel. 
• Foster collaboration by working closely with colleagues, providing seamless support across various teams, including inside sales and customer success. 

 QUALIFICATIONS:

•  Previous experience in customer support or client-facing role. 
• Strong communication skills, both written and verbal. 
• Basic understanding of report generation and data analysis. 
• Ability to manage multiple tasks and prioritize effectively. 
• Excellent problem-solving skills and proactive approach to customer satisfaction. 
• Strong commitment to providing high quality customer service that leads to outcomes that exceed customer expectations. 

 Here are just a few of the great reasons you should join our team!

• We are mission-focused and mission-driven to help bring workers home safe every day. Our training products and compliance platform help keep workers safe.
• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to work.
• Veriforce provides
• 100% paid employee medical and dental insurance
• Monthly contributions to Health Savings Accounts
• A 401(k) match that is immediately fully vested
• Outstanding time off benefits
• Paid time off for volunteer activities

 All job offers will be contingent on successful completion of a drug screen and background check.