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Customer service key account manager

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new cutting-edge TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders into a central shipping platform and ship on their own carrier accounts.

Job description
We’re seeking experienced customer service agents to join our priority customer team, a dedicated team that’s responsible for proactively managing our biggest business customers. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment, that forces you to multitask. 

As the first line, face of our company and a key account manager, you should excel in communication and have the ability to build lasting customer relationships through transparent and engaging interactions. A commitment to going above and beyond to exceed customer expectations is essential.

Applicant criteria

    • A minimum of 3 years’ customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD. 
    • A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers. 
    • Excellent communication skills, both written and verbal.
    • Critical thinking and problem solving skills.
    • A minimum typing speed of 40 wpm.
    • Good levels of diplomacy, when dealing with customer queries and complaints.
    • Fluent English, both written and verbal

The detail

    • 8:30am to 5pm Mon-Fri (GMT).
    • 20 days holiday per year + your birthday off.
    • You work as a contractor and are responsible for your own tax.
    • You need a min 20 MB broadband line, and your own PC/Laptop and headset.
€18,000 - €22,000 a year
Apply for this job

ParcelHero

Category

Customer Support

Employment type

Full-Time

Region

Europe

Location

London / Athens / Lisbon / Madrid / Nicosia / Rome

Salary range

�18,000

Posted

143 days ago

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