Account Manager - Singapore
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Team:
The International Expansion Team at JumpCloud drives customer relationships and plays a vital role in the Customer Revenue Team. Our Account Managers are responsible for achieving Net Revenue Retention and providing direct-paying customers with a path to realizing additional value from JumpCloud. Our expansion in the international market is the fastest growing, and our customers are taking advantage of JumpCloud's feature set to help drive cost savings by consolidating point solutions.
Key Responsibilities:
- Focus on growing customers' usage of JumpCloud base by identifying, qualifying, and closing expansion opportunities.
- Reach out to customers to discuss renewals with a view of identifying cost savings and requirements for new features.
- Conduct regular out-of-renewal season business reviews and provide optimization recommendations and new product offerings.
- Close renewals from start to finish between 50k to 5m ARR.
- Work closely with cross-functional teams, such as Customer Support Managers, Product, and Technical Support Teams, to ensure customers have excellent product outcomes.
- Build strong and trusting relationships with customers and internal stakeholders.
- Expand sales into a portfolio of approximately 200 existing accounts with strong forecasting and funnel management processes.
- Deliver regular outbound campaigns on new product updates, partnering with Product and technical resources.
- Deliver commercial outcomes by running a consistent sales process and setting next-step expectations and contract negotiations with customers.
- Evaluate core usage trends and articulate value to show JumpCloud's impact and provide strategic recommendations during business reviews.
- Develop and maintain strong relationships with partners and channel sales teams to drive joint success.
- Handle face-to-face customer meetings, keynotes, and presentations as part of the sales and account management process.
Requirements:
- 3+ years of experience managing a portfolio of technical buyer relationships.
- Proven track record of high performance in past sales positions.
- Ability to drive towards monthly targets.
- Experience in fast-paced environments with 30-day deal cycles.
- Self-motivated with hunter sales capabilities and strong relationship-building skills.
- Structured approach to selling, ideally using recognized professional sales methodologies (Challenger, MEDDIC, MEDDPIC, SPIN, Miller Heiman, etc.).
- Strong desire to grow sales career in a SaaS environment.
- Ability to learn technical concepts/terms.
- Comfortable working ad hoc hours with teams located in other parts of the world.
- Ability to work in a fast-paced, dynamic environment.
- Experience working with partners and channel sales teams.
- Experience handling face-to-face customer meetings and delivering keynotes or presentations.
Preferred Qualifications:
- Bachelor’s degree in a related field.
- Experience working in a SaaS-based environment.
- Experience operating in a fast-paced hyper-growth environment.
- Additional language skills are a plus.
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Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of Singapore. You must be located in and authorized to work in Singapore to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#LI-Remote #BI-Remote
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