Account Manager, Provider Partnerships

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!"

Are you a strategic problem-solver with a talent for building meaningful relationships? Do you thrive in fast-paced environments that demand creativity, resourcefulness, and high energy while balancing big-picture strategy with meticulous attention to detail? Are you passionate about transforming healthcare and excited to join a mission-driven organization that’s redefining digestive health?

If this sounds like you, join Oshi Health as an Account Manager, Partnerships, where you’ll play a key role in reshaping GI care and creating a lasting impact for patients and provider partners.

About the Role

The Provider Partnerships team at Oshi Health plays a pivotal role in building, launching, and growing partnerships with a diverse array of care delivery organizations. We’re a dynamic group of problem-solvers—scrappy, analytical, and strategic—focused on tackling complex challenges and driving meaningful results. By collaborating closely with clinical, operational, and technical teams, we ensure smooth implementations and long-term success for our partners.

As a member of this team, you’ll be instrumental in expanding Oshi’s reach, forging new partnerships, and strengthening existing relationships to improve patient outcomes and deepen connections with key organizations and leaders. This is a unique opportunity to contribute to the growth of a mission-driven organization that’s reshaping GI care.

We’re looking for a proactive, detail-oriented professional who thrives at the intersection of strategy and execution. In this role, you’ll lead the implementation and management of provider partnerships, ensuring every collaboration delivers value and sets the stage for long-term success. With strong project management skills and the ability to juggle multiple priorities, you’ll be just as comfortable diving into the details as you are driving big-picture initiatives. If you’re passionate about healthcare and excited to make a tangible impact, this role is for you.

The ideal candidate is:

• An exceptional communicator, able to translate complex requirements and processes to diverse stakeholders.
• A strategic thinker with a knack for problem-solving and optimizing workflows.
• Adaptable and resourceful, capable of working in a fast-paced environment and finding solutions on the fly.
• Analytical, with the ability to measure and assess the success of partnerships and make data-driven recommendations for continuous improvement.
• Passionate about healthcare and driven by Oshi’s mission to transform GI care.

If you’re excited by the opportunity to make an impact in a high-growth, mission-driven organization, we’d love to meet you.

What You'll Do:

Implementation & Onboarding

• Lead the end-to-end implementation process for new provider partners, ensuring seamless integration with Oshi’s systems and processes.
• Develop and execute customized implementation/project plans, coordinating with internal teams to meet partnership milestones and deliverables.
• Provide training and support to partners, ensuring they are fully equipped to collaborate with Oshi effectively.

Relationship Management & Partner Success

• Serve as the primary point of contact for assigned provider partners, building and maintaining trusted relationships.
• Conduct regular check-ins with partners to assess performance, address any issues, and align on goals and expectations.
• Proactively identify opportunities to enhance partner satisfaction and engagement, ensuring long-term success.

Performance Monitoring & Reporting

• Track, analyze, and report on key performance metrics for each partnership, providing insights to drive continuous improvement.
• Utilize data to evaluate partner success and recommend adjustments to strategy as needed.
• Prepare and deliver performance reports for both internal stakeholders and external partners, highlighting achievements and areas for growth.

Cross-functional Collaboration

• Collaborate closely with clinical, operational, product, and growth teams to ensure alignment and smooth partnership operations.
• Act as a bridge between partners and Oshi’s internal teams, advocating for partner needs and coordinating resources to address challenges.
• Contribute to the development of best practices and scalable processes to optimize partnership workflows and outcomes.

Process Improvement & Scalability

• Continuously assess and refine onboarding and account management processes, with a focus on scalability and efficiency.
• Identify areas for improvement and work collaboratively to develop innovative solutions that enhance the partner experience.
• Document workflows and share learnings to support the growth and development of the Provider Partnerships team.

Who You Are:

You have 5+ years of experience in account management, implementation or partnership management; MBA or advanced degree a plus.

• Healthcare Savvy: A deep understanding of healthcare systems and clinical workflows.
• Project Management Expertise: Proven ability to juggle multiple projects, meet deadlines, and deliver results.
• Relationship-Building Skills: A customer-centric approach with exceptional communication and interpersonal skills.
• Analytical Mindset: Ability to interpret data, measure performance, and present actionable insights.
• Problem-Solving Strength: Resourceful and solutions-focused, with the ability to troubleshoot issues and drive resolutions.
• Collaboration Skills: A team player who thrives in cross-functional environments and values shared success.
• Adaptability: Comfortable navigating a dynamic start-up environment and eager to take on diverse responsibilities.

Why You'll Love Working at Oshi Health

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity

We take care of our people:

• Competitive compensation and meaningful equity
• Employer-sponsored medical, dental and vision plans
• Access to a "Life Concierge" through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

• Unlimited paid time off — take what you need, when you need it
• 13 paid company holidays to power down
• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments
  
  

Oshi Health's Core Values:

1. Own the Outcome
2. Do the Right Thing
3. Be Direct & Open
4. Learn & Improve
5. TEAM - Together Everyone Achieves More
6. Thrive on Diversity
   
   

We believe in rewarding exceptional talent and are prepared to discuss compensation that reflects your unique qualifications. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com