Vice President, Clinical Operations

Position Title: Vice President, Clinical Operations

Location: Remote, USA with preferred locations in SF Bay Area, Austin, TX, Chicago, Seattle, Denver, Atlanta, NYC or Boston, MA.

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

As VP, Clinical Operations, you will play a pivotal role in shaping Wheel’s clinical future. You’ll oversee key aspects of clinical operations, including quality assurance, regulatory compliance, and team management. You will lead the Clinical Operations team, establish key metrics, and ensure operational efficiency as Wheel continues to grow. The VP, Clinical Operations will also be responsible for the evaluation of medical practitioners; assessing clinical quality and ensuring quality of medical care and for quality assessment. The ideal candidate will have a strong clinical operations background, a strategic mindset, and collaborative work style. You will work closely with the Solutions, Product, Customer Success, Sales, Network Operations, and Finance teams to build and maintain a best-in-class clinical organization.

What You’ll Do

Clinical Leadership

• Provide leadership to the Clinical Operations Team. Oversee the strategic and the day-to-day activities of the team, including directing, coaching, and guiding individuals to implement departmental, divisional, and organizational goals. 

• Lead operations with a command of key performance indicators, leverage technology to optimize cost per unit / case, measure and report on the impact of clinical operations activities. 

• Evaluate performance of each team member and set goals within the context of the company’s policies and procedures. 

Clinical Operations

• Clinical Support Oversight: Manage and scale clinical support operations, ensuring effective, efficient support for Wheel’s clinical network.

• Client Relations: Serve as the point of contact for clients as needed, ensuring clinical operational alignment with client needs and expectations.

• Client Launch Management: Ensure the team manages the clinical aspects of client launches on time and with accuracy, including adherence to client-specific guidelines and regulatory requirements.

• Quality Assurance Oversight: Lead the development and execution of the Quality Assurance Program and chair the Quality Assurance Committee, ensuring clinicians adhere to Wheel’s clinical standards and client-specific guidelines.

• Regulatory Compliance: Maintain and oversee the clinical regulatory aspects of collaborative agreements to ensure compliance with legal and regulatory requirements.

• Process Improvement: Create and implement scalable processes and procedures to ensure clinical excellence and operational efficiency across the organization.

• Ensure the recruitment training and key performance metrics for clinical teams.

• Ensure availability and performance of key 3rd party systems for clinical operations.

Clinical Quality and Compliance

• Develop frameworks and procedures to optimize clinical workflows and care programs over time; including but not limited to identifying, implementing, and tracking patient and clinical outcomes metrics across care programs and using data to drive and deploy iterative improvements. 

• Manage Wheel’s clinical patient safety escalation protocols and active escalations, ensuring clinical standards and quality are consistent and on target.

• Collaborate with legal and compliance teams to address any regulatory challenges and ensure ongoing compliance. Provide guidance on clinical governance and best practices for compliantly treating patients.

Additional Responsibilities

• Ensures appropriate clinical quality programs and measures tracking and reporting of internal stakeholders and externally to clients.

• Review escalations for clinical quality and ensure remediation meets severity level.

• Tactfully handle interactions with clinicians and address emergent issues as needed.

• Formulate strategies and protocols to prevent potential challenges and to streamline any potential clinical challenges when they arise.

Who You Are 

• Minimum of 10 years of leadership experience in a clinical or healthcare management role inclusive of telemedicine as the predominant practice method.

• Experience working with digital product and technical teams preferred. 

• Excellent communication and interpersonal skills required.

• Ability to blend clinical knowledge and experience with business knowledge and experience to create unique strategies for the clinical organization as required.

Salary and Perks

Pay Range is $222,000 - 304,000 plus a leadership bonus

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. The role will remain open until February 28, 2025. Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline. 

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision 

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.